Ok, what type of game doesn't support their players when there is an obvious problem with the game?
I was trading collectables to Verisgante in house Jorasco to get a random blue augment, hoping to get a heavy fortification gem for a character. I had enough mats to trade 11 times, hoping to get one. However, four times out of 8 tries, I lost the mats and didn't get anything in return. The other 4 times, I got a +3 resistance gem without getting anyone of the other 5 types. Now, It is possible to roll 1 on a d6 4 times in a row, that isn't what I'm angry about as much as not getting anything. However, I logged out and back in, checked EVERY bag I had in inventory and I just didn't get anything in return. I wrote a ticket and I got a generic reply.
12/14/14 10:15 PM Unfortunately, the In-Game Support team cannot replace, restore or grant in-game content that is mistakenly destroyed, deleted, purchased, sold or traded with a player, NPC, through the auction house or through the mail system. We strongly recommend that all players review and confirm their actions or intent before performing any transactions of this nature.
Now, if I traded items to another player and I got screwed in the deal, then that a problem I have with the other player and not the game. However, the NPCs are a part of the game. How can trading with an NPC that is an in game function NOT!!!! be looked into? That is no different if I paid real money for an expansion and didn't get it on my account.
It takes a lot of time collecting and finding all of these collectables in the hopes of getting something in return. This isn't "mistakenly" destroyed, it's called stealing. I cannot "confirm" my action to be wrong when the action itself is what is supposed to happen and a feature of the game. It should be fairly easy to look into your character to see your actions and see what happened. If it's bugged, then either turn it off until it is fixed or replace the missing ingredients. To let players continue to loss items in game and not care shows a huge lack of support and care for the players that support and pay for your game.