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  1. #21
    Community Member Hawkwier's Avatar
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    Quote Originally Posted by Cordovan View Post
    Work continued overnight to get the build ready to deploy this morning, and that deployment began around 8:00 AM Eastern. Our expectation is to get the worlds reopened before Noon.
    OK, Thanks.

  2. #22
    Community Member TheRenaissanceMan's Avatar
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    Default Probably not a programmer, are you?

    Quote Originally Posted by Justicesfury View Post
    WOW, game still down?

    Angry mob will start soon.
    As a programmer by trade, I can attest this is actually a reasonable turnaround for something of this magnitude. A game like DDO is significantly difficult to develop and maintain, so to have a major change hot-fixed in around 24 hours, likely losing sleep to appease ungrateful players, is commendable. If you want to see it fixed faster, learn to code and try building something like this yourself; that just might change your tune. Game development is no easy task, and the pressure from impatient players only makes it worse. The more pressure they get, the more mistakes they might make scrambling to keep up with player demands. It's a wonder THEY don't quit.

  3. #23
    The Eternal Rapscallion Haphazarduk's Avatar
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    Quote Originally Posted by kaipan View Post
    In your funny anglo-american way of naming the hours of the day, 12 PM is the one that comes after 11 AM, right? So 8 am to 12 pm is 4 hours? Or is it 16 hours?
    https://en.wikipedia.org/wiki/12-hour_clock

    Hap

  4. #24
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    Quote Originally Posted by kaipan View Post
    In your funny anglo-american way of naming the hours of the day, 12 PM is the one that comes after 11 AM, right? So 8 am to 12 pm is 4 hours? Or is it 16 hours?
    Yes, 12pm is 1200, 0800 to 1200, not 0800 to 0000 hours if you use the 24 hour clock method or military time as we call it in our silly American speech.

  5. #25
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    Quote Originally Posted by Zanzu203 View Post
    Yes, 12pm is 1200, 0800 to 1200, not 0800 to 0000 hours if you use the 24 hour clock method or military time as we call it in our silly American speech.
    Whenever I send outage notices it is always 11:59 or 12:01 to avoid the confusion.

  6. #26
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    Patch is available, worlds not open yet.

  7. #27
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    Quote Originally Posted by TheRenaissanceMan View Post
    As a programmer by trade, I can attest this is actually a reasonable turnaround for something of this magnitude. A game like DDO is significantly difficult to develop and maintain, so to have a major change hot-fixed in around 24 hours, likely losing sleep to appease ungrateful players, is commendable. If you want to see it fixed faster, learn to code and try building something like this yourself; that just might change your tune. Game development is no easy task, and the pressure from impatient players only makes it worse. The more pressure they get, the more mistakes they might make scrambling to keep up with player demands. It's a wonder THEY don't quit.
    The ire of the "ungrateful players", also known as paying customers, isn't aimed personally at the developers, we're hacked off with the persistent failure of SSG to learn from mistakes and not repeat them. As many people have asked, why not perform a rollback which would have restored the game so much more quickly? Has another server's backups failed again?

    Testing and release in DDO have gone down the toilet over the years, this is just the latest episode in a sorry story. As usual, managers and planners are having their happysacks dragged off the hot coals by developers working in exceptional circumstances.
    Short cuts must have been taken to get this pile of tonk through QA; I've seen some quotes saying mail mountains are causing heartbeat issues and that it was unforeseeable due to this not being on the test environment. Testing 101, you replicate live to test both release and rollback, especially if you need data to test a change. If you don't have the infrastructure to do that then you risk all the financial and reputational damage DDO has had far too often and we have come to expect.

    Bona fides: Over twenthy years in software development, working in all parts of the lifecycle on national scale enterprise projects. I've also been on teams trying to restore services to multiple hospitals after outages, so have a bit of experience working under pressure. Feel free to tell me I don't know what I'm talking about either.

  8. #28
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    Quote Originally Posted by metalclanger View Post
    The ire of the "ungrateful players", also known as paying customers, isn't aimed personally at the developers, we're hacked off with the persistent failure of SSG to learn from mistakes and not repeat them. As many people have asked, why not perform a rollback which would have restored the game so much more quickly? Has another server's backups failed again?

    Testing and release in DDO have gone down the toilet over the years, this is just the latest episode in a sorry story. As usual, managers and planners are having their happysacks dragged off the hot coals by developers working in exceptional circumstances.
    Short cuts must have been taken to get this pile of tonk through QA; I've seen some quotes saying mail mountains are causing heartbeat issues and that it was unforeseeable due to this not being on the test environment. Testing 101, you replicate live to test both release and rollback, especially if you need data to test a change. If you don't have the infrastructure to do that then you risk all the financial and reputational damage DDO has had far too often and we have come to expect.

    Bona fides: Over twenthy years in software development, working in all parts of the lifecycle on national scale enterprise projects. I've also been on teams trying to restore services to multiple hospitals after outages, so have a bit of experience working under pressure. Feel free to tell me I don't know what I'm talking about either.
    So you are saying that players would not complain about a restore to the last backup

    EDIT: and until you have worked under Consent Decree you do not know pain.
    Last edited by Sylvado; 04-22-2021 at 08:12 AM.

  9. #29
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    Quote Originally Posted by TheRenaissanceMan View Post
    As a programmer by trade, I can attest this is actually a reasonable turnaround for something of this magnitude. A game like DDO is significantly difficult to develop and maintain, so to have a major change hot-fixed in around 24 hours, likely losing sleep to appease ungrateful players, is commendable.
    True, but then having worked in Systems IT all my life, I cant emphasis enough the importance of QA and UAT. Something that for DDO does seem to go by the wayside (at least in part) in the rush to appease the paying customers. Some of the issues seen when it went live had (apparently) been reported on Lammania, so one has to make ones own mind up about that.

  10. #30
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    Quote Originally Posted by kaipan View Post
    In your funny anglo-american way of naming the hours of the day, 12 PM is the one that comes after 11 AM, right? So 8 am to 12 pm is 4 hours? Or is it 16 hours?
    Its 4 hours 12PM is noon and 12AM is midnight. I prefer military time, its less confusing.

  11. #31
    Community Member TheRenaissanceMan's Avatar
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    Thumbs up Touche

    Quote Originally Posted by metalclanger View Post
    The ire of the "ungrateful players", also known as paying customers, isn't aimed personally at the developers, we're hacked off with the persistent failure of SSG to learn from mistakes and not repeat them. As many people have asked, why not perform a rollback which would have restored the game so much more quickly? Has another server's backups failed again?

    Testing and release in DDO have gone down the toilet over the years, this is just the latest episode in a sorry story. As usual, managers and planners are having their happysacks dragged off the hot coals by developers working in exceptional circumstances.
    Short cuts must have been taken to get this pile of tonk through QA; I've seen some quotes saying mail mountains are causing heartbeat issues and that it was unforeseeable due to this not being on the test environment. Testing 101, you replicate live to test both release and rollback, especially if you need data to test a change. If you don't have the infrastructure to do that then you risk all the financial and reputational damage DDO has had far too often and we have come to expect.

    Bona fides: Over twenthy years in software development, working in all parts of the lifecycle on national scale enterprise projects. I've also been on teams trying to restore services to multiple hospitals after outages, so have a bit of experience working under pressure. Feel free to tell me I don't know what I'm talking about either.
    I agree with you wholeheartedly. I am just out of my junior stage as a full-time programmer, so I have less experience than most in the industry. I merely wanted to highlight for those less aware that this is really a sacrificial effort by the Devs, and we should be giving support and civility along with our expressions of disappointment. I know how difficult it can be to send something out the door and then have it fly back in my face with twenty extra pounds of bugs demanding my immediate attention. I just want the community to be more constructive and less cynical. I tend to agree that DDO and it's QA have always been poor in their track record, but I also feel badly for the team at SSG for getting so swamped and then pummeled by those who don't always acknowledge the boots on the ground who bring things up when QA fails. Disappointment should never make one rude or uncivil.

  12. #32
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    Default Leave the sales an extra few days?

    Can we have the sales available a few more days please? And I do think it is time to do something about the lack of Q&A done on the releases. Every new release seems riddled with flaws that a few days of full testing would have uncovered. You have put together a team of professionals, let them do their jobs with adequate pre-testing time of the full product. Save your staff from overnight races to fix stuff and your customers from the frustration of unplanned extended game closers.

  13. #33
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    Quote Originally Posted by TheRenaissanceMan View Post
    so us getting upset about it isn't helping anyone.
    And yet, people have the right to get upset about it and to express that.

  14. #34
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    Quote Originally Posted by mpetrarca View Post
    You should have been here when they released Monster Manual V, all the hype they made about the new rewards, and what to our joy did we get Mysterious Remnants and only 1 creature companion.

    Has nobody noticed how Severlin acts concerned about power creep, then with Update 48 my ML 20 elemental damage augments went from 1d8 to 6d6, alright this might not be power creep but instead power charge.

    The really funny thing about all of this, is that this is there own fault. Just how long has it been since someone at SSG asked the simple question does this idea fit with Dungeons and Dragons pen and paper? Why do the majority of players think the older content is better, well it is more like D&D, and todays content seems to be mob after mob, I might as well play a FPS. Oh, having a problem with the Effects Queue, yes this is a video game so you will need more effects then pen and paper, but you have gone way too far and now we have the mess called Update 49.

    Yeah these guys are like the local Used Car Dealership that is in an old gas station on the corner.
    DDO has ceased resembling DnD PnP since it was released 15 years ago. Ironically, Lag has been around since ohhhhh 2006, and NOW they want to do something about it? Apparently it has nothing to do with hardware, but is all about your MS arrows, so turning that off and making 1 arrow hit for half the damage that 3 arrows would will fix the issue. Lots of people left the game because it stopped being anything to do with DnD. DDO is supposed to mean Dungeons and Dragons Online, but in reality, its just another MMO, where you got chasing lots of pretty, shiny things to hit big nasty monsters with, which then get bigger and nastier cos you kill them too quick with your new shiny toys, meaning you now need more shiny toys, and so on and so on. They try to cater to power gamers to get them away from other games to play this one, which in turn alienates those who would actually stick thick, regardless and you then end up with the POS that we have. Dont get me wrong, its not all bad, but its nothing like PnP and never will be.

  15. #35
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    Default update 49 was deployed at the expected time

    Cause is very bad lag, hence they decided to keep the servers down in order to deploy update 49 the next morning (US time), as that update has many performance fixes.[/QUOTE]



    update 49 was deployed at the expected time however it had more performance issues than before the update and delays or crashes on almost every loading screen. There was also a bug causing buy and sell prices of arrows to be listed at prices of over 1000plat per arrow.

  16. #36
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    The game worlds have reopened. Thank you for your patience while we addressed yesterday's game issues. The following bonuses have been activated as well through Sunday:

    - +5% Buddy Boost (+5% XP for every person in your party or raid group other than yourself)
    - +5 Treasure Hunter Boost
    - +20% Guild XP
    Have fun, and don't forget to gather for buffs!
    Follow DDO on: Facebook Twitter YouTube
    Join us on Twitch!
    Hello from Standing Stone Games! Facebook Twitter
    For Support: https://help.standingstonegames.com



  17. #37
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    Quote Originally Posted by Cordovan View Post
    The game worlds have reopened. Thank you for your patience while we addressed yesterday's game issues. The following bonuses have been activated as well through Sunday:

    - +5% Buddy Boost (+5% XP for every person in your party or raid group other than yourself)
    - +5 Treasure Hunter Boost
    - +20% Guild XP
    Will VIPs get their time extended 1 (or more) days to compensate for the lost time?

    The Twilight Avengers are always recruiting - http://twilightavengersofeberron.yuku.com/topic/655

  18. #38
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    Exclamation Don't kill it

    Guys, I have been in a similar situation before.
    Marvel heroes omega was a very fun game with a lot of problems and a small player base.
    Even with all the problems we did spend bucks on it just because it was fun, unique and we kept our faith on the developers
    Eventually a few more critical problems started to appear, mainly with some licenses not being renovated by Disney.
    The player base started pressuring the devs in the forums in a very toxic way and figured out it was a good idea to hit where it hurts more: they stopped spending until the licenses were renovated. The company went bankrupt and the game went down.
    It was very sad as there is nothing like it out there.

    DDO is in a similar stage right now. It is a game that we keep out of love of it's unique style. And with such a small fan base it is hard to think that the devs are into it out of money only. We need to work together to make this thing work out, even if we are the ones paying for it.

    Yes, there is a lot of problems with the game, but hey we love it. Let those guys try to fix the main issues, let's help as much as we can, giving constructive feedback or being comprehensive with the problems. It may not look like it but we are on this together.

    There is nothing like DDO out there, I know that, so let's not let it die out of internet toxicity.

  19. #39
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    Default Are the servers supposed to be back up?

    Because they're up.

    The last time I asked about something like this, I was told that it was the patch notes and previews that were wrong, and the game was working as intended, so I would like to know why rapid shot does not have a ranged alacrity bonus.
    Last edited by Zigiltarg; 04-22-2021 at 12:16 PM.

  20. #40
    Community Member jfgddo's Avatar
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    Servers are up... at least Argo is!

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