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  1. #1
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    Default Tentative Downtime Notice: Thursday, April 22nd 8:00 AM - 12:00 PM Eastern (-4 GMT)

    UPDATE: The game worlds have reopened.

    We are tentatively planning to keep the game worlds down overnight and release a game update the morning of Thursday, April 22nd. Our current target time is 8:00 AM - 12:00 PM Eastern (-4 GMT), although it is possible these plans will shift overnight. We will update you in the morning or whenever we have more info to provide.
    Last edited by Cordovan; 04-22-2021 at 08:56 AM.
    Have fun, and don't forget to gather for buffs!
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  2. #2
    Community Member sdrocky's Avatar
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    Quote Originally Posted by Cordovan View Post
    We are tentatively planning to keep the game worlds down overnight and release a game update the morning of Thursday, April 22nd. Our current target time is 8:00 AM - 12:00 PM Eastern (-4 GMT), although it is possible these plans will shift overnight. We will update you in the morning or whenever we have more info to provide.
    Thankyou.

  3. #3
    Bwest Fwiends Memnir's Avatar
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    See y'all on the other side.


    Exit, pursued by a bear. ~ William Shakespeare (stage direction from The Winter's Tale)

    .58888.

  4. #4
    Community Member kmoustakas's Avatar
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    Quote Originally Posted by Cordovan View Post
    We are tentatively planning to keep the game worlds down overnight and release a game update the morning of Thursday, April 22nd. Our current target time is 8:00 AM - 12:00 PM Eastern (-4 GMT), although it is possible these plans will shift overnight. We will update you in the morning or whenever we have more info to provide.
    When the bring the game down for the whole day because you don't live in the US :/

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  5. #5
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    And for those of us still gullible enough to have a VIP subscription, what happens to the lost time, usual kick in the happy sack with no recompense? And for those of us who now can't cancel our VIP subscriptions which are due to renew while you've turned off the cancellation function outside of the game client, how can we get our money back? (is it even legal to have no way to cancel a sub?).

    With the duration of this service interruption and vague idea of a resolution time, I'm really expecting a server rollback and repeat of "oops we didn't notice the back ups weren't working".

  6. #6
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    Quote Originally Posted by Cordovan View Post
    We are tentatively planning to keep the game worlds down overnight and release a game update the morning of Thursday, April 22nd. Our current target time is 8:00 AM - 12:00 PM Eastern (-4 GMT), although it is possible these plans will shift overnight. We will update you in the morning or whenever we have more info to provide.
    I tried logging in at 8 AM CEST, but the servers were either closed or down and still are, more than 3 hours later.
    8 AM CEST would be 2 AM Eastern so I guess the downtime started early?

  7. #7
    Community Member kanordog's Avatar
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    Quote Originally Posted by Teetania View Post
    I tried logging in at 8 AM CEST, but the servers were either closed or down and still are, more than 3 hours later.
    8 AM CEST would be 2 AM Eastern so I guess the downtime started early?

    The servers are down since yesterday. The 8AM is when they will begin to look into how to fix the update.
    The servers won't be up until Thursday afternoon. Try again about 6 PM in Paris.
    You nerfed my monks, dailies and alchemists.
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  8. #8
    Community Member Draeqo's Avatar
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    Quote Originally Posted by Teetania View Post
    I tried logging in at 8 AM CEST, but the servers were either closed or down and still are, more than 3 hours later.
    8 AM CEST would be 2 AM Eastern so I guess the downtime started early?
    They kept them down through the night. Night in USA.
    It is now 05:45 EST. They will continue with the upgrade from about 08:00 EST onwards (14:00 CET) until an unknown time, perhaps as late as 12:00 EST (18:00 CET).

  9. #9
    Community Member Qlumsee's Avatar
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    Quote Originally Posted by Cordovan View Post
    We are tentatively planning to keep the game worlds down overnight and release a game update the morning of Thursday, April 22nd. Our current target time is 8:00 AM - 12:00 PM Eastern (-4 GMT), although it is possible these plans will shift overnight. We will update you in the morning or whenever we have more info to provide.
    Very tentatively. Since that 8:00 AM on the 22nd is, in fact, 6:15 PM on the 21st.

    Think that's normally called misdirection, or spin.

  10. #10
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    I planned to buy items on sale from DDO Store, do you intend to extend the sales by the same amount of time that game was down?

    Anyway, it is around 6h of game being unplayable (i got stuck on loading screen and rebooted client like 20 times) and being down another 18h in best case scenario.

    I hope you will run some REALLY GOOD bonus days this weekend (hopefully even for a whole week), as a compensation to players.
    For me, 20% bonus on craft xp, guild renown, reaper xp, regular xp and SoS coupon for everyone would make me think less about abandoning this game forever, after recent customer experience

  11. #11
    Community Member Draeqo's Avatar
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    Quote Originally Posted by Qlumsee View Post
    Very tentatively. Since that 8:00 AM on the 22nd is, in fact, 6:15 PM on the 21st.

    Think that's normally called misdirection, or spin.
    Indeed very long, but then it says so on the client:
    ---
    Tentative Downtime Notice: Thursday, April 22nd 8:00 AM - 12:00 PM Eastern (-4 GMT)
    Thu, 22 Apr 2021 01:37:11 +0000
    We are tentatively planning to keep the game worlds down overnight and release a game update the morning of Thursday, April 22nd. Our current target time is 8:00 AM - 12:00 PM Eastern (-4 GMT), although it is possible these plans will shift overnight. We will update you in the morning or whenever we have more info to provide.

    Downtime Notice: Wednesday, 6:15 PM Eastern (-4 GMT)
    Wed, 21 Apr 2021 22:04:43 +0000
    The DDO game worlds are temporarily unavailable while we investigate game performance and other issues. We will keep you updated.
    ----

    So it went down 18:15 EST on the 21st (00:15 CET on the 22nd) and they start with the upgrade 08:00 EST (14:00 CET) on the 22nd until (maybe) 12:00 EST (18:00 CET).
    US overnight is EU during the day, so in EU we can't play until dinner time

    Cause is very bad lag, hence they decided to keep the servers down in order to deploy update 49 the next morning (US time), as that update has many performance fixes.

  12. #12
    Community Member Amorais's Avatar
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    So much drama on these forums. Shakespeare would have a field day....

  13. #13
    Community Member Hawkwier's Avatar
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    I'm all for fair criticism, when it's due. But this looks to be a tricky one to spot, and I don't really blame SSG for missing it.

    The ETA for servers being back up is 5PM today here BST. I'm OK with that for a fix.

  14. #14
    Community Member darkniteyogi's Avatar
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    Default To clarify..

    So the servers are down currently, but they will remain down also at 8am to 12nn. Also, during this time, you will release a Game update.

    So servers will be up at 12nn?

  15. #15
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    Quote Originally Posted by darkniteyogi View Post
    So the servers are down currently, but they will remain down also at 8am to 12nn. Also, during this time, you will release a Game update.

    So servers will be up at 12nn?
    The servers are supposed to be coming up sometime between 8am EST to 12pm EST, as long as nothing else changes in the meantime.

  16. #16
    Community Member mpetrarca's Avatar
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    Default If you only knew

    Quote Originally Posted by Qlumsee View Post
    Very tentatively. Since that 8:00 AM on the 22nd is, in fact, 6:15 PM on the 21st.

    Think that's normally called misdirection, or spin.
    You should have been here when they released Monster Manual V, all the hype they made about the new rewards, and what to our joy did we get Mysterious Remnants and only 1 creature companion.

    Has nobody noticed how Severlin acts concerned about power creep, then with Update 48 my ML 20 elemental damage augments went from 1d8 to 6d6, alright this might not be power creep but instead power charge.

    The really funny thing about all of this, is that this is there own fault. Just how long has it been since someone at SSG asked the simple question does this idea fit with Dungeons and Dragons pen and paper? Why do the majority of players think the older content is better, well it is more like D&D, and todays content seems to be mob after mob, I might as well play a FPS. Oh, having a problem with the Effects Queue, yes this is a video game so you will need more effects then pen and paper, but you have gone way too far and now we have the mess called Update 49.

    Yeah these guys are like the local Used Car Dealership that is in an old gas station on the corner.
    Last edited by mpetrarca; 04-22-2021 at 07:15 AM.

  17. #17
    Community Manager
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    Our deployment of an updated game build is now underway. We will let you know when the worlds reopen, which could be in a couple of hours.
    Have fun, and don't forget to gather for buffs!
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  18. #18
    Community Manager
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    Quote Originally Posted by kanordog View Post
    The servers are down since yesterday. The 8AM is when they will begin to look into how to fix the update.
    The servers won't be up until Thursday afternoon. Try again about 6 PM in Paris.
    Work continued overnight to get the build ready to deploy this morning, and that deployment began around 8:00 AM Eastern. Our expectation is to get the worlds reopened before Noon.
    Have fun, and don't forget to gather for buffs!
    Follow DDO on: Facebook Twitter YouTube
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    Hello from Standing Stone Games! Facebook Twitter
    For Support: https://help.standingstonegames.com



  19. #19
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    Quote Originally Posted by Cordovan View Post
    Work continued overnight to get the build ready to deploy this morning, and that deployment began around 8:00 AM Eastern. Our expectation is to get the worlds reopened before Noon.
    WOW, game still down?

    Angry mob will start soon.

  20. #20
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    In your funny anglo-american way of naming the hours of the day, 12 PM is the one that comes after 11 AM, right? So 8 am to 12 pm is 4 hours? Or is it 16 hours?

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