Page 2 of 2 FirstFirst 12
Results 21 to 25 of 25
  1. #21
    Community Member Mercureal's Avatar
    Join Date
    Sep 2009
    Location
    Somewhere that's far too cold right now.
    Posts
    1,365

    Default

    Quote Originally Posted by blarhblarhblarh View Post
    A GM named -+ARES+ answered my ticket and closed while I was online. Or at least is what shows today because I haven´t seen it yesterday and I checked before logging:

    "History:
    04/12/21 06:03 PM Greetings! Thank you for contacting in-game support. Epic Destinies are included with the expansion Menace of the Underdark. Players who don't want to purchase the expansion can buy Epic Destinies separately in the DDO Store. For more information regarding this, please see the following: https://ddowiki.com/page/Epic_Destinies."


    This looks like a joke because it´s far from what I asked. I have bought epic destinies a long time ago. I have more than 30 epic reincarnations and the GM can see in my account in seconds. Dude answered me preteding that I am asking a question but I am not.
    I told specifically that I have already the past life and that my ED stopped working. This bug happens with players for years and the GM don´t even have a policy to fix it like giving back the vip time, giving otto boxes to fix the bug or something. Dude just closed the ticked and didn´t even spend 60 seconds sending me a tell.


    So is there a mature way to solve my problem without spending days online waiting for a support that when it comes mocks the player and don´t solve anything? you guys are professionals, please act like it. Game have 15 years, won´t last 15 minutes more with this kind of player support.

    Ugh, this is painful to read. You have my sympathy, though I know that's not worth anything in this situation. I would suggest pursuing this with PMs, or by using the email support form if you haven't already tried that: https://help.standingstonegames.com/...s/requests/new

    In my experience, posts here never help in getting CS support in the game.

  2. #22
    Community Member dennisck2's Avatar
    Join Date
    Jul 2007
    Posts
    596

    Default

    Bump. For everything that is holy, can this guy please get some REAL help. Please? Pretty please?
    Proud guild gimp of Synergia! Adults only. Bring beer. Pants optional.
    Banginurz/Chimpinurz/Shagginurz/Spankinurz.

  3. #23
    Community Member dennisck2's Avatar
    Join Date
    Jul 2007
    Posts
    596

    Default

    Bumparoo.
    Proud guild gimp of Synergia! Adults only. Bring beer. Pants optional.
    Banginurz/Chimpinurz/Shagginurz/Spankinurz.

  4. #24
    Community Member FengXian's Avatar
    Join Date
    Dec 2009
    Posts
    1,208

    Default

    Has this been solved yet?
    Cannith - Juzam, Fighter 8 Ranger 6 Monk 6 AA/ Orocarn, Wraith 12 Stalwart Defender 6 Rogue 2 / Taigongwanng, Sorc TRing - Alleanza degli Uomini Liberi/Guardiani di Eberron

  5. #25
    Community Member
    Join Date
    Feb 2008
    Posts
    40

    Default

    Ticket 3:

    1- Please don´t close this ticket. 2- This is the third time I ask for help in SSG´s support. 3- Please if you can send a tell to my char Dada when I am online and I will explain better if I need. I have an Epic Destiny bug, I used to had all of them filled up but they got empty. I found a way to level them from scratch but still need to fill 3 or 4 EDs. So all I need is my XP back so my toon can be whole again. By the way I spend 11 slayer pots, 7 20% xp pots and 2 50% xp pots and I am vip, if DDO will give me any compensation I would be glad.

    Answer 3


    05/11/21 02:07 PM Thank you for contacting In-Game Support. Your help request requires you to be online in order to receive assistance. Your help request is now being moved into our watching queue. The next time you are online a Game Master will try to get in touch with you. Due to ticket volume, there may be a delay in contacting you. **You must be online with the character experiencing the issue in order for us to assist.**






    _____________________//______________________________

    Thing is that now I finished leveling the EDs. I spend 1 month of the vip status. About 8 major experience elixirs, at least 12 150% slayer pots. I want to know if ddo will give me any compensation for not solving my issue in time. 2 days seemed like a lot until it became one month and I pay for my subscription. So I don´t know if DDO´s staff find it acceptable, I really don´t think it is.


    So thanks for the attention, hope someone answers me.




    __________
    Last edited by blarhblarhblarh; 05-11-2021 at 05:01 PM.

Page 2 of 2 FirstFirst 12

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

This form's session has expired. You need to reload the page.

Reload