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  1. #1
    Community Member
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    Default Still can’t access my account :(

    I had my account compromised a couple weeks ago, they changed my password and email so I had no recourse to get it back. I submitted a support ticket within hours of it happening. A few days later I got a message that the account was locked for me so nothing further could be done and that the ticket was sent to another team specializing in this sort of issue. It’s now been over 2 weeks and no further word.

    I did see Cordo’s recent message but it’s still frustrating that I’m missing out on HC league due to a ticketing system issue

    (Not this account ofc, this is my alt account)

  2. #2
    Community Member TitusOvid's Avatar
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    Default

    Quote Originally Posted by Zzpxpzz2 View Post
    I had my account compromised a couple weeks ago, they changed my password and email so I had no recourse to get it back. I submitted a support ticket within hours of it happening. A few days later I got a message that the account was locked for me so nothing further could be done and that the ticket was sent to another team specializing in this sort of issue. It’s now been over 2 weeks and no further word.

    I did see Cordo’s recent message but it’s still frustrating that I’m missing out on HC league due to a ticketing system issue

    (Not this account ofc, this is my alt account)

    I had a problem with my account last week and submitted a report via the help site not an ingame ticket. It took about a week to get back to me. It was nothing major though. Maybe your problem is more complex?

    Cheers,
    Titus.
    Beste, Titus. | playing since 2010 | Don't do the fun wrong | New to Orien? Join the ingame Titan Channel | Soko Irrlicht freut sich immer über neue Mitglieder | Deutscher Discord | Orien Raiding Discord Toons: Titus Ovid , Bruder, Upload, Zzed, (Rubbel)

  3. #3
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    Default

    Yep, in fairness, it only took 4 days for them to get back to me initially, but that response was just that it was being passed on to another team and I havent heard back since.

  4. #4
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    Jun 2020
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    Default

    Cry, still no access, 3 weeks now, im missing out on HC

    If any SSG staff see this, maybe check and see that my ticket is not lost in the nether?

    Its ID 163946 on the https://help.standingstonegames.com/ site.

  5. #5
    Community Member dennisck2's Avatar
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    Default

    Bump
    Proud guild gimp of Synergia! Adults only. Bring beer. Pants optional.
    Banginurz/Chimpinurz/Shagginurz/Spankinurz.

  6. #6
    Community Member dennisck2's Avatar
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    Default

    bump
    Proud guild gimp of Synergia! Adults only. Bring beer. Pants optional.
    Banginurz/Chimpinurz/Shagginurz/Spankinurz.

  7. #7
    Community Member
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    Jun 2020
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    Default

    Thanks for the bumps

    Sadly, still no account access, 25 days now. At least the PoE league is starting soon.

  8. #8
    Community Member dennisck2's Avatar
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    Default

    It's cool. I'll keep trying to help when I remember.

    Also..... bump.
    Proud guild gimp of Synergia! Adults only. Bring beer. Pants optional.
    Banginurz/Chimpinurz/Shagginurz/Spankinurz.

  9. #9
    Community Member dennisck2's Avatar
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    Bumparoo. Let's get this fella some help, please.
    Proud guild gimp of Synergia! Adults only. Bring beer. Pants optional.
    Banginurz/Chimpinurz/Shagginurz/Spankinurz.

  10. #10
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    Default

    Sadge.

    Well, at least I know hopefully that the ticket hasnt just gone awry, I resubmitted another ticket just in case and they just closed it noting my first active ticket.

    1 month now. Sigh, if it were any other time, I would just take it as a random enforced break from DDO, but really, right at HC league HC league is best right at its start due to population reasons.

  11. #11
    Founder & Hero cdbd3rd's Avatar
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    Quote Originally Posted by Zzpxpzz2 View Post
    Sadge.

    Well, at least I know hopefully that the ticket hasnt just gone awry, I resubmitted another ticket just in case and they just closed it noting my first active ticket.

    1 month now. Sigh, if it were any other time, I would just take it as a random enforced break from DDO, but really, right at HC league HC league is best right at its start due to population reasons.
    They... what?? Closed your second ticket pointing at your first ticket, but still didn't address the original? This gives me sadz.
    CEO - Cupcake's Muskateers, Thelanis
    DDO Freebies

  12. #12
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    Please, is there no SSG staff that reads this forum? I just need some update on my ticket, even if the ticket is just updated to say that its going to take longer. Its over a month now and I still have no account access.

  13. #13
    Community Member dennisck2's Avatar
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    Default

    bump
    Proud guild gimp of Synergia! Adults only. Bring beer. Pants optional.
    Banginurz/Chimpinurz/Shagginurz/Spankinurz.

  14. #14
    Founder & Hero cdbd3rd's Avatar
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    Quote Originally Posted by Zzpxpzz2 View Post
    Please, is there no SSG staff that reads this forum? I just need some update on my ticket, even if the ticket is just updated to say that its going to take longer. Its over a month now and I still have no account access.
    CEO - Cupcake's Muskateers, Thelanis
    DDO Freebies

  15. #15
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    Default

    Well, surprise, still no update here. The last update to my ticket was March 19th.

  16. #16
    Founder & Super Hero Arkat's Avatar
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    Quote Originally Posted by Zzpxpzz2 View Post
    Well, surprise, still no update here. The last update to my ticket was March 19th.
    Try PMing CS_Alkaid or Cordovan.

    Be sure to include your ticket #.
    "A wise person chooses the right road; a fool takes the wrong one." - Author unknown
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    Quote Originally Posted by Lynnabel View Post
    Hi Welcome

  17. #17
    Community Member dennisck2's Avatar
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    bumparooskie. This is getting stupid. Help this dude already.
    Proud guild gimp of Synergia! Adults only. Bring beer. Pants optional.
    Banginurz/Chimpinurz/Shagginurz/Spankinurz.

  18. #18
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    SSG help this person please!

  19. #19
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    Jun 2020
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    Default

    Sadge, I want to play a bow build! Or anything really. Still no love, I did try a forum PM but no response.

  20. #20
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    Quote Originally Posted by Arkat View Post
    Try PMing CS_Alkaid or Cordovan.

    Be sure to include your ticket #.
    Did you PM both of them?

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