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  1. #1
    Community Member aurus33's Avatar
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    Mar 2006
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    Default 3rd life on Dwarf race did not work - 158073

    Hello

    I have sent two emails to support about an issue that I faced doing a Racial TR.

    Problem:
    I was on the road for a Dwarf Past Life III, I did this while playing with Aasimar race.

    • I used an Heroic Otto's Box and a Epic Otto's Box, got all the way to 30.
    • Bought the "Wish for Dwarf Memories" from the store
    • Used the Wish
    • Performed Epic TR
    • Performed a Racial TR



    When got back to level 1 and checking my feats, I noticed that I do not have Dwarf III feat
    I logged out, logged back in, same issue.

    I raised a in game support request and got no response.
    Then I raised a support request through the support standingstones page, got a response that I could provide more information, etc., later that day I logged and review my ddo points history and found out that I have a refund of 995 points under the concept of "CS Refund"

    While I do appreciate this I do not think that's the proper fix to my problem, since I did the process correctly yet I did not got the feat, and as mentioned in my previous email I spent much more resources than just the Wish for Dwarf Memories.

    If a reimbursement of items is in place, then I think it is only fair to include both Otto's boxes (Heroic and Epic normal one) that I spent, Heart of True Blue and Epic Heart of Wood.

    I am pretty sure you can check my character history to validate this.

    At this point, I request an escalation to my issue since it seems CS does not have the authority to fix my problem or there's a lack of understanding of my issue, even though I have explained the very same info as in here on previous communications.

    Thanks.

  2. #2
    Community Member Epicsoul's Avatar
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    Default

    Performing the Epic TR before the Racial TR removed your Wish for Memory.
    Epicsoul | Omnisoul | Ultrasoul - Assistant to the Regional Manager of Lava Divers

  3. #3
    Community Member aurus33's Avatar
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    Default

    Thanks for the answer

    Are you from support?

  4. #4
    Chaotic Evil Mindos's Avatar
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    Default



    Was this warning there when you bought it?

  5. #5
    Community Member aurus33's Avatar
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    Default

    Quote Originally Posted by Mindos View Post


    Was this warning there when you bought it?
    No, that message is very clear, I would NOT have done what I did if I have seen such message.

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