HOw does an existing player in DDO get access to the forums please?

[Lavendula]

I am trying to help a player who cannot access forums or in game support.


The questions are:
"I can’t access any in game support, the screen simply won’t load,
I can’t access the forums either, my DDO account is not recognised as a sign in account on them

I’m playing the game without any access to either of these features which I believe I should have access too, as it’s rather upsetting watching other people being able to sort out bugs, glitches etc. And discuss in game issues when I can’t..."

So how does one get a forum account please?
Why is in game support being buggy?

[Gniewomir]

Now, i can't assure it's a solution that will work for you, but this worked for me:

after logging in your account at ddo.com click my account>manage subscriptions>save nickname (after choosing one)

and then... wait week or two cause there seems to be some "antibot" tool not allowing you to post for a few days without even any information about it. I know, i know, most ridiculous, not newbie friend thing ever invented and really di** move to make such "timer" hidden without any information about it, but hey, it's here for X years, it's not like ssg cares.

Edit: ok, i was too hasty, should read more carefully, guess i didnt helped. :P

[Alrik_Fassbauer]

I am trying to help a player who cannot access forums or in game support.

Don't use in-game support. Period.
Use out-game support instead, it's - at least in my subjective opinion - much better.
https://help.standingstonegames.com/hc/en-us

[cdbd3rd]

I'll take a stab at it.

I am trying to help a player who cannot access forums or in game support.


The questions are:
"I can’t access any in game support, the screen simply won’t load,

The in-game Help window has a glitch where it doesn't load up most of the time. When you get the blank window, rt-click around near the top til you get a pop-up option to "Go Back". Do that, then repeat that process but click "Go Forward". Then it should load up.

...I can’t access the forums either, my DDO account is not recognised as a sign in account on them

I’m playing the game without any access to either of these features which I believe I should have access too, as it’s rather upsetting watching other people being able to sort out bugs, glitches etc. And discuss in game issues when I can’t..."

So how does one get a forum account please?
Why is in game support being buggy?

My first guess here:
Game log-in and Forum log-in are the same. Your friend is using the exact same log in here as his/her game log in, correct?

[Plantasiax]

Why not, after accessing the forum, simply click the link [Register] (in the upper-right part of the screen) ?

Then fill some needed data and click [Next] ???

The forum alias does not even need to be the same as the game(-account) alias.


What next happens, I don't remember anymore.
But I suppose you need fill in some more info (forum-settings? where you come from?) and that's it.

[Cordovan]

If I can get the forum display name of the person who needs a permissions check this should be a short fix. Someone PM me the name.