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  1. #1
    Community Member
    Join Date
    Sep 2009
    Posts
    16

    Default Ingame HELP does not work, account password reset does not work either

    The ingame help ticket system does not run
    The account help does not accept my password, so I requested a reset but that crashes with server does not connect. There is no way to raise a new ticket thus.

    Help?

  2. #2
    Community Member
    Join Date
    Oct 2020
    Posts
    354

    Default

    SSG’s CS is beyond bad, and arguably the worst in the gaming industry. I know entirely too many people that have had tickets go unanswered for months at a time. Mine’s been ignored for nearly two months now.

    I’m not surprised you had issues with the password change for their email help portal. They essentially make you update that password every so often for no good reason...especially since they don’t require password changes for game accounts.

    The only thing I can think of is sending Cordovan a PM and see if he can get the ball rolling for you.

  3. #3
    FreeDeeOh PsychoBlonde's Avatar
    Join Date
    Feb 2010
    Location
    Ohio
    Posts
    6,807

    Default

    What browser are you using to access the ticketing tools? Is it up to date? Is your OS up to date? Have you tried using a different browser? Have you tried turning off browser plugins to make sure none of those are interfering? Have you tried adjusting various settings (turning off firewalls/security software, running DDO as administrator, switching to a wired connection instead of wifi). Have you tried accessing it via a different device?

    Generally if a web page is crashing uniquely for you and not for everyone who uses it, that means it's something on YOUR device causing the problem.

  4. #4
    Community Member MasterKernel's Avatar
    Join Date
    Nov 2010
    Posts
    312

    Cool

    Quote Originally Posted by Flywheel View Post
    The account help does not accept my password
    Just for the record...

    help.standingstonegames.com doesn't use your gaming account and requires you to create a new one on the help.standingstonegames.com web-site.

  5. #5

    Default

    The password reset has been broken for years.
    DPS solves all problems. R10 or bust. Khyber: Ying-1, Kobeyashi

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