In-game ticket 5314629 open since 4th December - help please!

[manianas]

Hello,

After doing some augment crafting in Sharn docks, all my remaining Threads of Fate disappeared from my shared crafting bank. I opened a ticket (#5314629) and had some initial feedback from a GM but nothing else since early December. My Threads are still missing. I play regularly but have had no contact from in-game support staff, etc.

Please help!

Thank you

[manianas]

Nothing? Really? No help in-game, no help out of game, items still lost. Being ignored for months is not a nice experience.

[dennisck2]

Address this please. This isn't something to be messed around with. We grind our butts off for threads. Edit: I'll bump this thread every few days until it is addressed. Lots of things can go wrong in a game and I get that, but this is a pretty big deal. Please make this right.

[dennisck2]

Have you gotten any help yet? Also, bump.