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  1. #1
    Community Manager
    Cordovan's Avatar
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    Nov 2010
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    Boston Area, MA
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    29,085

    Default Thelanis World Issue: Friday, December 11th

    The Thelanis game world experienced an unexpected issue today that required us to return the game world to an earlier state from this morning. This means that any progress made since 4:00 AM Eastern (-5 GMT) until the world went down around 5:00PM Eastern (-5 GMT) on Friday afternoon will not be able to be restored. Automatic refunds have been made for any DDO Store purchases made during the impacted time, and VIP players who logged into Thelanis during that time frame will have their subscription extended by one full day.

    We have also enabled some bonuses for Thelanis to assist players through Sunday, December 13th:


    • Heroic/Epic XP +15% (in addition to the week +5% Heroic XP and +5% VIP XP Boost already in progress).
    • Treasure Hunter Boost +10
    • Reaper XP Boost +10%
    • Double Daily Dice XP
    • Guild Renown +10%


    We deeply apologize for today's issue, and we will work to ensure this situation does not occur again.
    Have fun, and don't forget to gather for buffs!
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  2. #2
    Hero
    Join Date
    Jun 2007
    Location
    SW United States
    Posts
    3,601

    Default

    Quote Originally Posted by Cordovan View Post
    The Thelanis game world experienced an unexpected issue today that required us to return the game world to an earlier state from this morning. This means that any progress made since 4:00 AM Eastern (-5 GMT) until the world went down around 5:00PM Eastern (-5 GMT) on Friday afternoon will not be able to be restored. Automatic refunds have been made for any DDO Store purchases made during the impacted time, and VIP players who logged into Thelanis during that time frame will have their subscription extended by one full day.

    We have also enabled some bonuses for Thelanis to assist players through Sunday, December 13th:


    • Heroic/Epic XP +15% (in addition to the week +5% Heroic XP and +5% VIP XP Boost already in progress).
    • Treasure Hunter Boost +10
    • Reaper XP Boost +10%
    • Double Daily Dice XP
    • Guild Renown +10%


    We deeply apologize for today's issue, and we will work to ensure this situation does not occur again.
    Second rollback in recent history, although not as bad as Wayfinder, it's not a good sign. The work you did to ensure it didn't happen again after the Wayfinder rollback seems to be completely insufficient. Maybe it's time to really reinvest into DDO's infrastructure since it's now known we support SSG to a degree to where you aren't scraping by. Also, we all know the database migration was a huge downgrade, so maybe start there.

  3. #3
    Community Member Xalthon's Avatar
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    Jan 2010
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    52

    Default

    EDIT: Never mind. Finally loaded.
    Last edited by Xalthon; 12-11-2020 at 08:51 PM.

  4. #4
    Community Member
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    Dec 2014
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    21

    Default

    Nice....then you can also reimburse me the DDO points I spent after I TR'd to get a couple of Ruby's for my 15th level artificer that I bought from the DDO store. PM me.

    Not.

    Happy.

    I spent an hr getting my toon ready to play this afternoon before the downtime, got all the spells, components, got the throwing dagger set up. Now this after I spent DDO points.

  5. #5
    Community Member
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    Nov 2009
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    Default Lost a days work

    Lost a whole days work, ddo store items not to mention the items I rerolled for in the chests.

  6. #6
    The Hatchery
    2015 DDO Players Council
    LrdSlvrhnd's Avatar
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    Sep 2009
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    Default

    Quote Originally Posted by GamerSince1984 View Post
    Nice....then you can also reimburse me the DDO points I spent after I TR'd to get a couple of Ruby's for my 15th level artificer that I bought from the DDO store. PM me.

    Not.

    Happy.

    I spent an hr getting my toon ready to play this afternoon before the downtime, got all the spells, components, got the throwing dagger set up. Now this after I spent DDO points.
    Quote Originally Posted by Cordovan View Post
    Automatic refunds have been made for any DDO Store purchases made during the impacted time
    Should've already gotten reimbursed.
    "Ignorance killed the cat, sir; curiosity was framed."
    Tripoint, C.J. Cherryh

  7. #7
    Community Member Zuldar's Avatar
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    Sep 2007
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    738

    Default

    Great, I just spent today farming tokens to get ready for another TR. It's already a pain but I thought at least it's over I can spend some time leveling now, now I get to look forward to doing it again. Can we please finally get the token system overhauled or at least add both heroic hearts to the commendation system?
    Chaotic evil means never having to say you're sorry.

  8. #8
    Community Member
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    Feb 2014
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    230

    Default

    Quote Originally Posted by jiponwheels View Post
    Lost a whole days work, ddo store items not to mention the items I rerolled for in the chests.
    Congratulations, you called ddo work. I must ask, how much does it pay?

  9. #9
    Community Member
    Join Date
    Oct 2009
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    14

    Default

    This boost isn't enough. I lost three levels that I earned on my day off and if I am lucky I will be back to where I was before the boost runs out, so in essence I lost 3 days worth of play

    Quote Originally Posted by Cordovan View Post
    The Thelanis game world experienced an unexpected issue today that required us to return the game world to an earlier state from this morning. This means that any progress made since 4:00 AM Eastern (-5 GMT) until the world went down around 5:00PM Eastern (-5 GMT) on Friday afternoon will not be able to be restored. Automatic refunds have been made for any DDO Store purchases made during the impacted time, and VIP players who logged into Thelanis during that time frame will have their subscription extended by one full day.

    We have also enabled some bonuses for Thelanis to assist players through Sunday, December 13th:


    • Heroic/Epic XP +15% (in addition to the week +5% Heroic XP and +5% VIP XP Boost already in progress).
    • Treasure Hunter Boost +10
    • Reaper XP Boost +10%
    • Double Daily Dice XP
    • Guild Renown +10%


    We deeply apologize for today's issue, and we will work to ensure this situation does not occur again.

  10. #10
    Community Member
    Join Date
    Dec 2014
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    21

    Default

    Quote Originally Posted by LrdSlvrhnd View Post
    Should've already gotten reimbursed.
    I didn't. Missing a few hundred DDO points, plat, etc.

  11. #11
    Community Member Xalthon's Avatar
    Join Date
    Jan 2010
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    52

    Default

    After logging in, I'm getting the "chat server is temporally unavailable" error, and the Friends list is gone, just like from a few weeks ago.

  12. #12
    Founder & Hero RazBobka's Avatar
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    Feb 2006
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    Chandler, AZ
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    36

    Default Yeah...but...

    Quote Originally Posted by jiponwheels View Post
    Lost a whole days work, ddo store items not to mention the items I rerolled for in the chests.
    at least you didn't pick today to transfer your hardcore server character....

  13. #13
    Community Member
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    Oct 2009
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    1

    Default millions of lost xp

    Quote Originally Posted by Cordovan View Post
    The Thelanis game world experienced an unexpected issue today that required us to return the game world to an earlier state from this morning. This means that any progress made since 4:00 AM Eastern (-5 GMT) until the world went down around 5:00PM Eastern (-5 GMT) on Friday afternoon will not be able to be restored. Automatic refunds have been made for any DDO Store purchases made during the impacted time, and VIP players who logged into Thelanis during that time frame will have their subscription extended by one full day.

    We have also enabled some bonuses for Thelanis to assist players through Sunday, December 13th:


    • Heroic/Epic XP +15% (in addition to the week +5% Heroic XP and +5% VIP XP Boost already in progress).
    • Treasure Hunter Boost +10
    • Reaper XP Boost +10%
    • Double Daily Dice XP
    • Guild Renown +10%


    We deeply apologize for today's issue, and we will work to ensure this situation does not occur again.

    So what about the people that were almost capped and now are lvl 20? is sorry supposed to make me feel ok for 11 hours of game time?

  14. #14
    Community Member C-Dog's Avatar
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    Dec 2011
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    Default

    Quote Originally Posted by RazBobka View Post
    at least you didn't pick today to transfer your hardcore server character....
    Yikes! (and yeah, almost!) 0.0
    The Basics of DDO / "Select Adventure Pack" Sales & "How to choose an Adventure Pack"

    "It's hard to win an argument with a smart person, but it's near impossible to win an argument with a stupid person." Bill Murray

  15. #15
    Community Member
    Join Date
    Mar 2006
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    18

    Default

    Quote Originally Posted by Cordovan View Post
    The Thelanis game world experienced an unexpected issue today that required us to return the game world to an earlier state from this morning. This means that any progress made since 4:00 AM Eastern (-5 GMT) until the world went down around 5:00PM Eastern (-5 GMT) on Friday afternoon will not be able to be restored. Automatic refunds have been made for any DDO Store purchases made during the impacted time, and VIP players who logged into Thelanis during that time frame will have their subscription extended by one full day.

    We have also enabled some bonuses for Thelanis to assist players through Sunday, December 13th:


    • Heroic/Epic XP +15% (in addition to the week +5% Heroic XP and +5% VIP XP Boost already in progress).
    • Treasure Hunter Boost +10
    • Reaper XP Boost +10%
    • Double Daily Dice XP
    • Guild Renown +10%


    We deeply apologize for today's issue, and we will work to ensure this situation does not occur again.
    I lost out on a+8 tome that someone posted and now is gone in plat house do I get reimbursed this sucks

  16. #16
    Community Member Seydlitz's Avatar
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    Jul 2007
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    67

    Default

    While understanding that issues occur, the "compensation" proposed for today's lost gaming time is COMPLETELY UNACCEPTABLE!!!! What about those of us who can't game this weekend? How are we supposed to recoup the lost levels, XP, loot items, used potions, etc., etc.? Two measly days worth of dubious "benefits", over a weekend no less (when those of us with lives have other commitments and obligations), is totally inadequate!

    DEFINITELY.

    NOT.

    A.

    SATISFIED.

    CUSTOMER.

  17. #17
    Community Member Yamani's Avatar
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    Somewhere in the states
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    1,524

    Default

    Quote Originally Posted by twoleftfeet View Post
    I lost out on a+8 tome that someone posted and now is gone in plat house do I get reimbursed this sucks
    I think its more amazing that the person who posted a +8 tome didnt get scammed out by selling it for plat instead of shards. Or you're just full of it.
    Quote Originally Posted by Cordovan View Post
    Added even later: Ignore this add, I am the dumb.

  18. #18
    Community Member
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    Aug 2012
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    Default

    Not happy about this at all. Lost several levels, and a number of items farmed for in quests. A bonus to xp and treasure isn't going to get that back. Way to go DDO team... you've seriously RUINED my day, and I don't think I even want to play anymore. Heck, it was already ruined when we got the 30 second warning when I was in the middle of a quest. Then the roll back and all the progress lost... even worse.

  19. #19
    Community Member
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    Sep 2015
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    Thelanis
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    86

    Angry

    Quote Originally Posted by GamerSince1984 View Post
    I didn't. Missing a few hundred DDO points, plat, etc.
    same here, missing everything I purchased and no DDO points reimbursed.

    Sent a ticket to customer service but not going to hold my breath. Just kissing those DDO points goodbye...
    Last edited by Slazinger1; 12-11-2020 at 09:41 PM.

  20. #20
    Community Member
    Join Date
    Dec 2009
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    929

    Default

    Transferred my remaining stuff from hardcore yesterday and lost whatever was on it. Any compensation for that? D:
    Very much like my favourite weapon, the quarterstaff, I am a blunt instrument, as are my words.
    Thelanis
    Eushully/Ftr thingamabob | Nantekottai/Pal thingamabob | LekiLockhart/TR

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