Last month I came back the game, found the VIP was overdue and most characters were locked, so I topped up 1 year VIP, but when I log into my main character Giftstar Shadow, it shows: your character could not be saved and then automatically quit to the log in the screen. All the other account works well, I send the ticket and there is the reply in game GM will contact me, actually I am very busy at work and not sure when there is contact.

It is more than 10 years character and only one I want to play. There has been close to one month but I am not sure how long my character issue will be solved, the experience is not good, please give a hand, really appreciate!