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  1. #1
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    Default Please don't lock my account out !!!

    I bought Fables of the Feywild DLC collector's edition,use paypal,but I dont know why they refund me.And I still can use it.This is mean you dont get the funds. I sended email to ssg-support@standingstonegames.com try to solve this problem,Antares (Standing Stone Games Help),responsed me and lock out my account,He/She told me that if PayPal is unable to revert the refund, we will have to capture a new payment from you manually.But now my account cant login DDO,DDO market, I don't get a manually payment link,what's next step now ?? I can't play my game,my toon, please delete the DLC from my account,I'll buy it agin.Please dont lock my account.Thank you

  2. #2
    Founder & Hero cdbd3rd's Avatar
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    Quote Originally Posted by mruhua View Post
    I bought Fables of the Feywild DLC collector's edition,use paypal,but I dont know why they refund me.And I still can use it.This is mean you dont get the funds. I sended email to ssg-support@standingstonegames.com try to solve this problem,Antares (Standing Stone Games Help),responsed me and lock out my account,He/She told me that if PayPal is unable to revert the refund, we will have to capture a new payment from you manually.But now my account cant login DDO,DDO market, I don't get a manually payment link,what's next step now ?? I can't play my game,my toon, please delete the DLC from my account,I'll buy it agin.Please dont lock my account.Thank you
    So you had access to the content, but got a refund. But then, trying to do the right thing and give them their money back, you get locked? That's not cool.


    First thing I'd check is the activity history of your Paypal account. Perhaps you accidentally paid twice and they refunded the double payment?

    If that wasn't the case, contact Paypal to try getting a reason for the refund and what you need to do to resend it. (Where are you located?)

    Unfortunately, it's the weekend so the chance of any of the Powers dropping by before Monday is slim. Good luck, tho.
    CEO - Cupcake's Muskateers, Thelanis
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  3. #3
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    Quote Originally Posted by cdbd3rd View Post
    So you had access to the content, but got a refund. But then, trying to do the right thing and give them their money back, you get locked? That's not cool.


    First thing I'd check is the activity history of your Paypal account. Perhaps you accidentally paid twice and they refunded the double payment?

    If that wasn't the case, contact Paypal to try getting a reason for the refund and what you need to do to resend it. (Where are you located?)

    Unfortunately, it's the weekend so the chance of any of the Powers dropping by before Monday is slim. Good luck, tho.
    I contact PayPal and they check my account,everything is norm.They told me that I need contact seller solve it,because the money is back to me already.

    So i submit request to standing alone games help system,like you said,trying to do the right thing,and next,they lock me out.

    4 days !!! No one send a new payment to me manually.No one told me what's next step.No one help me fix this dmt lock out !!!

  4. #4
    Founder & Hero cdbd3rd's Avatar
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    Over the weekend, it's not surprising you haven't heard anything from SSG folks.

    They'll be in the office in a few hours and you *should* hear something sometime today (Monday), hopefully.

    You might send a PM to Cordovan here and see if he he look around behind the curtains and find out what's going on.
    CEO - Cupcake's Muskateers, Thelanis
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  5. #5
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    Quote Originally Posted by cdbd3rd View Post
    Over the weekend, it's not surprising you haven't heard anything from SSG folks.

    They'll be in the office in a few hours and you *should* hear something sometime today (Monday), hopefully.

    You might send a PM to Cordovan here and see if he he look around behind the curtains and find out what's going on.
    Thank you buddy.I already send a PM to Cordovan 2 days ago.

    Like you said,maybe everyone need a weekend

  6. #6
    Community Member TitusOvid's Avatar
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    Hello SSG or Cordo,
    please take a look at this and get in contact with mruhua. He tried every avenue there is and no one helps him out.

    Cheers,
    Titus.
    Last edited by TitusOvid; 11-14-2020 at 05:21 PM.
    Beste, Titus. | playing since 2009 | Don't do the fun wrong | New to Orien? Join the ingame Titan Channel | Soko Irrlicht freut sich immer über neue Mitglieder | Deutscher Discord | Orien Raiding Discord Toons: Titus Ovid , Bruder, Upload, Zzed, (Rubbel)

  7. #7
    Community Member TitusOvid's Avatar
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    Any news?
    Beste, Titus. | playing since 2009 | Don't do the fun wrong | New to Orien? Join the ingame Titan Channel | Soko Irrlicht freut sich immer über neue Mitglieder | Deutscher Discord | Orien Raiding Discord Toons: Titus Ovid , Bruder, Upload, Zzed, (Rubbel)

  8. #8
    Founder & Hero cdbd3rd's Avatar
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    Quote Originally Posted by TitusOvid View Post
    Any news?
    /seconded...
    CEO - Cupcake's Muskateers, Thelanis
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  9. #9
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    Quote Originally Posted by TitusOvid View Post
    Any news?
    Nope

  10. #10
    Community Member TitusOvid's Avatar
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    Bummer.
    Beste, Titus. | playing since 2009 | Don't do the fun wrong | New to Orien? Join the ingame Titan Channel | Soko Irrlicht freut sich immer über neue Mitglieder | Deutscher Discord | Orien Raiding Discord Toons: Titus Ovid , Bruder, Upload, Zzed, (Rubbel)

  11. #11
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    Quote Originally Posted by TitusOvid View Post
    Bummer.
    Agree

  12. #12
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    20 days,lol

  13. #13
    Community Member TitusOvid's Avatar
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    Maybe I should have let you pestering them on the discord.
    Sorry, mate.

    Titus.
    Beste, Titus. | playing since 2009 | Don't do the fun wrong | New to Orien? Join the ingame Titan Channel | Soko Irrlicht freut sich immer über neue Mitglieder | Deutscher Discord | Orien Raiding Discord Toons: Titus Ovid , Bruder, Upload, Zzed, (Rubbel)

  14. #14
    Community Member TitusOvid's Avatar
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    21 - no reaction whatsoever.
    I am bumping this because I got a bad conscience.


    Cheers,
    Titus.
    Beste, Titus. | playing since 2009 | Don't do the fun wrong | New to Orien? Join the ingame Titan Channel | Soko Irrlicht freut sich immer über neue Mitglieder | Deutscher Discord | Orien Raiding Discord Toons: Titus Ovid , Bruder, Upload, Zzed, (Rubbel)

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