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  1. #1
    Community Member
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    Jan 2020
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    Default About premium account, need your help!!!

    I bought Menace of the Underdark on my Steam Account, and used code in my character, i got druid, ED, Greater XP tome, 1k DP (other pack cannot check then Devs team open all). However, my account still was Free to play account, how can i get my premium?
    Thanks in advance.

  2. #2
    Community Member
    Join Date
    Feb 2018
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    4

    Default Same issue different product

    I bought the starter pack from the Marketplace on the DDO website and still have the free account and not the premium account.
    As per the wiki I believe the starter pack counts for this. Was expecting the option to make five characters instead of three and chapter 1 of the monster manual unlocked, but nope.
    Is the premium account still a thing? I can't seem to find anything saying it's not.

  3. #3
    Community Member Blueytone's Avatar
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    Jul 2020
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    Ghallanda - Australia
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    3

    Default

    Definitely still a thing.

    I opened this account F2P last week - used the content code, and then bought some points while in game which I used to get the Shadowfell and Menace of the Underdark expansions.

    When i logged in the next day it was showing up as a premium account and I had 5 x characters slots on the account.

    Not sure about how that introductory offer works - but in any case - premium is still a thing based on the above.

    Best of luck.

  4. #4
    Community Member
    Join Date
    Feb 2018
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    4

    Default An update: Still waiting.

    So still have the same problem.

    Put in a ticket (136743) with support four days ago and have only gotten the auto response reply.
    Have you had any luck @Nobita?

    I have been enjoying the game so far but it's starting to become an annoyance and I have developed an eye twitch whenever I get the message "Sorry Dave, I'm afraid I can't allow you to do that. Please upgrade your account to VIP or Premium".

  5. #5
    Community Member
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    Dec 2009
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    1,334

    Default

    I was under the impression that one had to spend actual money in the game (no matter how little) to become premium.

    Is this code supposed to get around this requirement?
    He left the name, at which the world grew pale.

    Math never helps solve problems, it only further complicates them.

  6. #6
    Community Member Phoenicis's Avatar
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    Nov 2009
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    1,070

    Default

    Quote Originally Posted by donblas View Post
    I was under the impression that one had to spend actual money in the game (no matter how little) to become premium.

    Is this code supposed to get around this requirement?
    I have a premium account that is due to a purchase of the 'Starter pack' on steam, on sale.

    Any real money purchase is supposed to get you premium access, some codes don't seem to apply it correctly and you have to get support to apply premium manually.

    Good Luck.

  7. #7
    Chaotic Evil Mindos's Avatar
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    Jan 2010
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    Pocket Pita Plane
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    3,072

    Default

    Try buying the cheapest thing in the in-game store with DDO Points. Sometimes that kicks the game into recognizing you're premium.

  8. #8
    Community Member
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    Feb 2018
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    Default

    Quote Originally Posted by Mindos View Post
    Try buying the cheapest thing in the in-game store with DDO Points. Sometimes that kicks the game into recognizing you're premium.
    I had bought the Shared Bank: Item Storage (30 Slots) on the 28th from the DDO point store and my account still wasn't upgraded.

  9. #9
    Community Member
    Join Date
    Jul 2011
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    79

    Default

    Quote Originally Posted by Numspa View Post
    I bought the starter pack from the Marketplace on the DDO website and still have the free account and not the premium account.
    I had the same problem a while ago: I bought the Starter Pack for a secondary account, which remained free-to-play with only 3 character slots. I submitted a ticket and the account was upgraded to Premium soon afterwards.

    Hopefully the ticket will work out well for you, too!

    Update:
    I remembered that another account of mine still suffered from a similar problem, so I submitted a ticket and the issue was fixed within a few hours.

    Tols.
    Last edited by Tols; 08-01-2020 at 03:56 PM.

  10. #10
    Community Member
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    Feb 2018
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    Default

    Day nine and still free to play.

    Maybe it will get fixed when they do the server maintenance? *crosses fingers*

  11. #11
    Community Member
    Join Date
    Nov 2009
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    497

    Default

    Quote Originally Posted by Numspa View Post
    Day nine and still free to play.

    Maybe it will get fixed when they do the server maintenance? *crosses fingers*
    My ticket kept getting closed without being fixed. Eventually I got it to go through and they manually bumped my account up. You might have better luck messaging Cord your ticket # and see if he can do anything to get it fixed.

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