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  1. #1
    Community Member
    Join Date
    Jul 2013
    Posts
    1

    Default Regarding astral shard purchase issue

    Good evening
    I had bought some astral shard today however i did not receive the astral shard that i purchased
    The purchase was on
    Dec 24, 2019, 10:08 PM in game purchased Astral shard x100 twice for 200 shard which cost me 1190 DDO Points
    I never got what i purchased. Please look into this. Thank you

  2. #2
    Community Member
    Join Date
    Jan 2015
    Posts
    70

    Default

    I had this a last week. I bought 100AS followed by an extra 10. Got the 100 but not the 10.
    Submitted this as a bug report. Took a few days but I got points refunded. Took a few emails back and forth.

    Hope you get on well getting your refund.

  3. #3

    Default

    Did the shards come through yet?

  4. #4
    Founder Krell's Avatar
    Join Date
    Feb 2006
    Location
    Holtberg, Dereth
    Posts
    1,821

    Default

    Quote Originally Posted by nadalie View Post
    Good evening
    I had bought some astral shard today however i did not receive the astral shard that i purchased
    The purchase was on
    Dec 24, 2019, 10:08 PM in game purchased Astral shard x100 twice for 200 shard which cost me 1190 DDO Points
    I never got what i purchased. Please look into this. Thank you
    Check your inventory. If you buy a quantity greater than one, they appear in your inventory instead of being added directly to your shard total. You'll see shard icons that you need to double click to add to your total.
    Ghallanda - Come over for more end game action

  5. #5
    Community Member fatherpirate's Avatar
    Join Date
    Apr 2008
    Posts
    1,844

    Default

    Quote Originally Posted by SSG_RedPanda View Post
    Did the shards come through yet?
    If you have to work on a day like this it better be in Santa PJs drinking eggnog at the
    company communications hub.

  6. #6
    Community Member
    Join Date
    Jan 2015
    Posts
    70

    Default

    Quote Originally Posted by Krell View Post
    Check your inventory. If you buy a quantity greater than one, they appear in your inventory instead of being added directly to your shard total. You'll see shard icons that you need to double click to add to your total.
    The problem is there is no consitency. I've had them go straight to shard cache, appear in inventory or just not turn up at all.

  7. #7
    Community Member
    Join Date
    Jan 2019
    Posts
    9

    Default Same Issue Today

    Tried buying AS and all I got was a reduction in points.
    Sent a ticket which got marked as "Solved" after a few minutes. Ticket ID 114979.
    No change in-game.
    Last edited by Andrew103; 02-04-2020 at 01:51 PM.

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