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  1. #1
    Community Member Polunius's Avatar
    Join Date
    Jan 2007
    Posts
    160

    Default Is Customer Support just a myth anymore

    Currently in quest 80 minutes with bug. Could have rerun at this time but thats not the point. A DM needs to respond. There should be a response within minutes that gives you an estimated time or puts you in a que that can be tracked. No responses are a joke. See how you like it if someone does that to you in the ral world, probably would not like it. Have some courtesy and respond to in game requests. This is the worst I have ever seen and I have been playing since level cap was 10.

  2. #2
    Community Member Kinerd's Avatar
    Join Date
    Mar 2010
    Posts
    5,156

    Default

    they're closed on weekends

    obviously there should be an auto-response detailing this, just letting you know there's absolutely no point in using the system on weekends

  3. #3
    Community Member
    Join Date
    Nov 2006
    Posts
    31

    Default

    Quote Originally Posted by Polunius View Post
    Currently in quest 80 minutes with bug. Could have rerun at this time but thats not the point. A DM needs to respond. There should be a response within minutes that gives you an estimated time or puts you in a que that can be tracked. No responses are a joke. See how you like it if someone does that to you in the ral world, probably would not like it. Have some courtesy and respond to in game requests. This is the worst I have ever seen and I have been playing since level cap was 10.
    Them not being able to help with a majority of issues due to not being logged on makes for very poor support if you are an international player. By the time a ticket gets answered you're in bed asleep, or you've been on all night waiting. I have to say it's the worst in-game support I've ever experienced.

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