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Thread: VIP downgrade

  1. #1
    Community Member Baahb3's Avatar
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    Default VIP downgrade

    On 7/17/19 my recurring payment went through for another 6 months. Today (9/1/19) I logged in and I was downgraded to Premium. I paid for another subscription today so I could play, but I would like someone to look into this as I should have only been into the first month of that 6 month renewal.

    Please PM me or point me to an email alias I can reach to directly for account inquires.
    Luck is what happens when preparation meets opportunity. -Seneca the Elder
    Iryklaunavan, Karaskkesir, Desideratum, Gregorii
    Ubique Eo, Invenio me esse ducem hominium.

  2. #2
    Community Member Garix's Avatar
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    Default

    Quote Originally Posted by Baahb3 View Post
    On 7/17/19 my recurring payment went through for another 6 months. Today (9/1/19) I logged in and I was downgraded to Premium. I paid for another subscription today so I could play, but I would like someone to look into this as I should have only been into the first month of that 6 month renewal.

    Please PM me or point me to an email alias I can reach to directly for account inquires.

    You'll need to go through their out of game support.

    https://help.standingstonegames.com/...s/requests/new

    Should get you started. Resolution times are...uneven...is the politest term I can think of. You may get lucky.
    Leader of Shrodingers Cat Support Group a Husband and Wife guild on Orien.
    Tolkiens Law: Do not meddle in the affairs of wizards, for they are subtle and quick to anger.
    Dresdens corollary:
    Screw subtle!

  3. #3
    Community Member Baahb3's Avatar
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    Default

    Thanks much!
    Luck is what happens when preparation meets opportunity. -Seneca the Elder
    Iryklaunavan, Karaskkesir, Desideratum, Gregorii
    Ubique Eo, Invenio me esse ducem hominium.

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