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  1. #1
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    Default Game Client crashes once it's loaded and trying to patch

    As stated, my game client automatically closes when it's trying to do in game patching.

    Anyone else facing this issue?

  2. #2
    Community Member lordnelson1001's Avatar
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    Quote Originally Posted by chunkitbacs View Post
    As stated, my game client automatically closes when it's trying to do in game patching.

    Anyone else facing this issue?
    Yes. I run on a 2016 MacBook Pro on Mojave 10.14.5. Everything was running ok before today's patch.

    Now the client launches, allows log in credentials and selection of server, passes through the first (static) loading screen, hits the second (the one that's customized and has something about the latest sale)....message for "loading new game data" appears at bottom...then crash.

    Edited to say: tried a suggestion not related to today's patch, but given earlier this month for client problems: located the Dungeons and Dragons Online folder and renamed as OLDetc. No fix -- still same experience, client launch > log in > world select > loading screen 1 ok loading screen 2 referring to Current sales, a bit of "authenticating/loading new data message" at bottom....fail.
    Last edited by lordnelson1001; 07-31-2019 at 11:28 AM.
    Orien - Saarri / Ninxu

  3. #3
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    Default

    Quote Originally Posted by chunkitbacs View Post
    As stated, my game client automatically closes when it's trying to do in game patching.

    Anyone else facing this issue?
    Same boat. Specifically, crashes on the loading screen after the initial banner. Hoping someone finds a solution or it miraculously fixes itself.

  4. #4
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    Devilish and Barinid on Cannith

  5. #5
    Founder & Super Hero Arkat's Avatar
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    Default

    Quote Originally Posted by 5thDragon View Post
    Update from Coco:

    https://www.ddo.com/forums/showthrea...T)#post6232788
    The heart of the wise inclines to the right, but the heart of the fool to the left. - Ecclesiastes 10:2 (NIV)

    Quote Originally Posted by Lynnabel View Post
    Hi Welcome

  6. #6
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    Default

    This is the reply I got from ssg:

    Hello,

    I apologise for the problem you are encountering. Unfortunately, we do not offer technical support for DDO on MAC and as a result our knowledge is very limited. We still try to help when we can, but we do not have suggestions for this particular problem. I can only recommend that you visit the dedicated forums for a potential solution:

    https://www.ddo.com/forums/forumdisp...cal-Assistance

    If you have any questions or concerns, please let me know.

    Thank you,
    Customer Support
    Standing Stone Games

  7. #7
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    Default

    Quote Originally Posted by chunkitbacs View Post
    This is the reply I got from ssg:

    Hello,

    I apologise for the problem you are encountering. Unfortunately, we do not offer technical support for DDO on MAC and as a result our knowledge is very limited. We still try to help when we can, but we do not have suggestions for this particular problem. I can only recommend that you visit the dedicated forums for a potential solution:

    https://www.ddo.com/forums/forumdisp...cal-Assistance

    If you have any questions or concerns, please let me know.

    Thank you,
    Customer Support
    Standing Stone Games

    yeah, i've received the same from "support" twice now. tried running Beta Wine which runs beautifully considering it retained no key mapping and will not allow the mapping of mouse buttons. now i'm trying to reinstall the native client after it continued to crash on load but to no avail. reinstalling from the ddolive.dmg just appears to crash once downloading .dat files; the process seems to mysteriously reset it's counter of files downloaded in what seems to be an endless cycle.

    frankly, i find it brazenly unscrupulous not to disclose clearly on the mac/dmg download page that they DO NOT support the Mac client considering that DDO is a game with paid content they strongly hope we'll buy, and they know we must. i get that they're making a calculation to save time, money, and personnel by not supporting the least used platform, but they could at least make this abundantly clear from the get go with minimal effort. oh, and if you're gonna make a workaround client for Mac, get it working.
    Last edited by Daarsurra; 08-01-2019 at 10:44 AM.

  8. #8
    Community Member Grandern_Marn's Avatar
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    Default

    Same, cant log in here either, gotta renew them ship buffs
    Start cross server trading and profit!
    Characters: Grandern Marn / Yazmirr Grezztl / Vexir Bristleblade / Zappinaizah Subatrumpf Server: Orien Guild: Faca na Caveira
    New to the Orien server? Type "/joinchannel Titan" into the chat window and join some lively DDO discussion! Happy to help out with any questions.

  9. #9
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    So i tried the wine client and it actually works so I think that's a good workaround for now.

    It also seems to take less resources than the native Mac DDO client. As I run it on a Macbook Air, the native Mac client always puts the laptop into full drive (fan blasting sound) but the wine clients seems to be less heavy.
    Last edited by chunkitbacs; 08-01-2019 at 02:51 AM.

  10. #10
    Community Member lordnelson1001's Avatar
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    Default

    Anyone have any basic walkthrough tips on how the "Wine client" is supposed to work?

    Yesterday's threads on this problem are the first I'd heard of this thingie: before that, I'd heard Wine listed as one of several toolsets you could install if you wanted to run Windows applications in general on your Mac. I was reluctant to add something like that since there aren't any other Windows-limited stuff I needed.

    Then I saw in yesterday's discussion that this foobar for DDO didn't need you to separately install Wine, just this one item.

    Downloaded it---got it up and running, which is a bit annoying since it seeks permission to install several related dealios and doesn't even have a readme.txt or any other documentation.

    And everything looked *terrible*. Aspect ratios, resolution, any sort of label or toolbar, were all to hell. Buildings and figures were distorted. The game displayed as letterboxed even on "full screen." Text looked like it had been beamed in from 2004.

    Tried carefully changing settings one by one, with only minimal improvement.

    Using that tick box for letting the game select the right graphics settings for me resulted in the system selecting "lowest possible" ----before this crash, on the regular client, I was using graphics settings on high or very high with no problem (beyond the standard ones all MacDDO players get).

    So. Those of you who've used this, did you have such issues? If so, could you fix them? And if yes, any advice?

    Or is it just the case that a Windows game ported to a Mac with this type of tool is going to look like vomit?

    At the moment, I'm looking at going back to the Steam download I've used up till now and hope the issue from yesterday is fixed today, but any wisdom is appreciated.
    Orien - Saarri / Ninxu

  11. #11
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    Quote Originally Posted by lordnelson1001 View Post
    Anyone have any basic walkthrough tips on how the "Wine client" is supposed to work?

    Yesterday's threads on this problem are the first I'd heard of this thingie: before that, I'd heard Wine listed as one of several toolsets you could install if you wanted to run Windows applications in general on your Mac. I was reluctant to add something like that since there aren't any other Windows-limited stuff I needed.

    Then I saw in yesterday's discussion that this foobar for DDO didn't need you to separately install Wine, just this one item.

    Downloaded it---got it up and running, which is a bit annoying since it seeks permission to install several related dealios and doesn't even have a readme.txt or any other documentation.

    And everything looked *terrible*. Aspect ratios, resolution, any sort of label or toolbar, were all to hell. Buildings and figures were distorted. The game displayed as letterboxed even on "full screen." Text looked like it had been beamed in from 2004.

    Tried carefully changing settings one by one, with only minimal improvement.

    Using that tick box for letting the game select the right graphics settings for me resulted in the system selecting "lowest possible" ----before this crash, on the regular client, I was using graphics settings on high or very high with no problem (beyond the standard ones all MacDDO players get).

    So. Those of you who've used this, did you have such issues? If so, could you fix them? And if yes, any advice?

    Or is it just the case that a Windows game ported to a Mac with this type of tool is going to look like vomit?

    At the moment, I'm looking at going back to the Steam download I've used up till now and hope the issue from yesterday is fixed today, but any wisdom is appreciated.
    yes, had the exact same isssue; tweaking resolution settings and between fullscreen/windowed eventually made it all look normal, but i could not key map buttons on my mouse [dead in the water]. anyone unable to map?

  12. #12
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    Default

    left the client to download AGAIN last night, and woke to find it here:

    Last edited by Daarsurra; 08-01-2019 at 11:50 AM.

  13. #13
    Community Member lordnelson1001's Avatar
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    I backed out of the Wine version after tweaking did not help resolve what seemed to be a lot of display issues.

    De-installed that version and related folders, also ini file to try to get everything "clean."

    Reinstalled via Steam. Like you, it took a looooong time.

    Once that ordeal was done, today's hot fix was out.

    Now back to normal.

    LOL

    Orien - Saarri / Ninxu

  14. #14

  15. #15
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    Default Round 2

    Welp round 2 of same error is here woot!

  16. #16
    The Eternal Rapscallion Haphazarduk's Avatar
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    Quote Originally Posted by chunkitbacs View Post
    Welp round 2 of same error is here woot!
    Mine was fine before today's update but now does the same!

    Hap

  17. #17
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    Default

    Same boat....round 2 in a row update crashes.

  18. #18
    The Eternal Rapscallion Haphazarduk's Avatar
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    Default

    Quote Originally Posted by Talric View Post
    Same boat....round 2 in a row update crashes.
    Did they get it sorted last time? How long did it take?

    Hap

  19. #19
    Community Member lordnelson1001's Avatar
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    Default Seems to Be the Exact Same Issue as Last Time

    Same exact issue as last big patch.

    Logging in crashes for anyone using Mac client.

    Last time they were able to do a hot fix, which if I remember, took place about two days after the initial issue.

    It is very frustrating that their team seems to have forgotten to align that fix to the latest build.

    Ugh, this update is causing so much static for other reasons (fears and concerns over changes to xp and leveling), hope it doesn't bog down getting this repaired....

    Edit:

    At least there is a quick acknowledgement and update in the thread on today's patch under "Service News"

    Quote Originally Posted by Lynnabel View Post
    We have identified the issue that is preventing users of certain Mac clients from launching the game, and are preparing a tentative hotfix for tomorrow to address it.
    Last edited by lordnelson1001; 08-13-2019 at 01:53 PM.
    Orien - Saarri / Ninxu

  20. #20
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    Default

    Quote Originally Posted by lordnelson1001 View Post
    Same exact issue as last big patch.

    Logging in crashes for anyone using Mac client.

    Last time they were able to do a hot fix, which if I remember, took place about two days after the initial issue.

    It is very frustrating that their team seems to have forgotten to align that fix to the latest build.

    Ugh, this update is causing so much static for other reasons (fears and concerns over changes to xp and leveling), hope it doesn't bog down getting this repaired....

    Edit:

    At least there is a quick acknowledgement and update in the thread on today's patch under "Service News"

    Quote Originally Posted by Lynnabel View Post
    We have identified the issue that is preventing users of certain Mac clients from launching the game, and are preparing a tentative hotfix for tomorrow to address it.

    glad to see that they're at least trying to communicate, but this is just getting ridiculous. saddly, the Beta Wine client, although it takes tweaking damn near all the graphic settings, eventually appears correctly, even feels snappy, but it refuses to let me keymap my mouse at all like the native client. guess we just have to wait until they decide to devote a sufficient amount of resources to maintaining the integrity of the Mac client...or just let the game die altogether xD

    suggestion for SSG: at least post a notice on the download page indicating that the Mac client doesn't consistently function correctly
    Last edited by Daarsurra; 08-13-2019 at 03:47 PM.

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