Results 1 to 13 of 13
  1. #1
    Community Member
    Join Date
    Feb 2006
    Posts
    25

    Default Can't get to servers

    Hi guys,

    I can log on to game but when I go to select a server get a "failed to queue for server error # 80004005". I tried multiple servers with no difference. It has been years since I've played and maybe that is the issue. So I created a second account and could log in and play just fine. I can log into account management and see the old account as well as log on here with the info. I submitted a ticket A week ago with no response. So I turned here hoping someone knows a fix or at least another way to contact support.

    Thanks in advance for any help,

    Halos

  2. #2
    Community Member
    Join Date
    Feb 2006
    Posts
    25

    Default

    12 days with no response. Is this a normal time frame for ticket responses from Standing Stone now? I don't remember ever waiting this long when it was turbine.

  3. #3
    Community Member TitusOvid's Avatar
    Join Date
    Jul 2014
    Location
    Germany
    Posts
    1,985

    Default

    Try this: https://www.ddo.com/forums/showthrea...54#post5910754

    or contact CS_Alkaid here on the forum. Maybe even Kookiecutter.
    Last edited by TitusOvid; 07-09-2019 at 06:05 PM.
    Beste, Titus. | playing since 2009 | Don't do the fun wrong | New to Orien? Join the ingame Titan Channel | Soko Irrlicht freut sich immer über neue Mitglieder | Deutscher Discord | Orien Raiding Discord Toons: Titusovid , Bruder, Upload, Zzed, (Rubbel)

  4. #4
    Community Member
    Join Date
    Feb 2006
    Posts
    25

    Default

    Didn't work but thanks for the attempt. I'm pretty sure it is an account issue as I can log on this comp with another account. Ill try to contact the GM's you listed.

  5. #5
    Community Member Mindos's Avatar
    Join Date
    Jan 2010
    Location
    Pocket Pita Plane
    Posts
    2,330

    Default

    Quote Originally Posted by halos View Post
    Didn't work but thanks for the attempt. I'm pretty sure it is an account issue as I can log on this comp with another account. Ill try to contact the GM's you listed.
    Try deleting the userpreferences.ini file?


  6. #6
    Community Member
    Join Date
    Feb 2006
    Posts
    25

    Default

    Quote Originally Posted by Mindos View Post
    Try deleting the userpreferences.ini file?
    Tried didn't fix it. Thanks for the suggestion though. Still no word from support "Day 14"or the GM I contacted on the forums. I'm getting very frustrated

  7. #7
    Community Member TitusOvid's Avatar
    Join Date
    Jul 2014
    Location
    Germany
    Posts
    1,985

    Default

    Quote Originally Posted by halos View Post
    Tried didn't fix it. Thanks for the suggestion though. Still no word from support "Day 14"or the GM I contacted on the forums. I'm getting very frustrated
    Contact via forum is tricky since you don't know when that SSG person will have a look. Did you try the SSG help page, too?

    Use the 2nd account to write a ticket maybe? and refer to your main account. but it is no ingame problem so I doubt that will work. scratch that: you need to be at least premium to write an ingame ticket.

    Is your 1st account bannend maybe?
    Beste, Titus. | playing since 2009 | Don't do the fun wrong | New to Orien? Join the ingame Titan Channel | Soko Irrlicht freut sich immer über neue Mitglieder | Deutscher Discord | Orien Raiding Discord Toons: Titusovid , Bruder, Upload, Zzed, (Rubbel)

  8. #8
    Community Member
    Join Date
    Feb 2006
    Posts
    25

    Default

    I have had a ticket open on the support page for 2 weeks with no response. I havent tried the in game system yet since it wasn't an in game problem.

    Not sure if the account is banned. I dont know why it would be I haven't played in several years. If it was banned I would still like a response.

    Getting really frustrated. I created the second account and upgraded to vip just to run with other friends who returned as well. I work 2 weekends a month so they have till then room pretty sure I'll just quit playing.

  9. #9
    Community Member
    Join Date
    Feb 2006
    Posts
    25

    Default

    So 25 days and not a word from standing stone. Doesnt bode well for me returning. Sad part is I made an alt account and still love the game. Just the thought of rerunning all those past lives and gear farming is causing me to get really aggitated.

  10. #10
    Community Member Mindos's Avatar
    Join Date
    Jan 2010
    Location
    Pocket Pita Plane
    Posts
    2,330

    Default

    Quote Originally Posted by halos View Post
    So 25 days and not a word from standing stone. Doesnt bode well for me returning. Sad part is I made an alt account and still love the game. Just the thought of rerunning all those past lives and gear farming is causing me to get really aggitated.
    https://myaccount.standingstonegames.com/index.php

    What happens when you try to log in there?


  11. #11
    Community Member
    Join Date
    Feb 2006
    Posts
    25

    Default

    Quote Originally Posted by Mindos View Post
    https://myaccount.standingstonegames.com/index.php

    What happens when you try to log in there?
    I can log in fine. I can see my account and the expansion I had bought.

  12. #12
    Community Member TitusOvid's Avatar
    Join Date
    Jul 2014
    Location
    Germany
    Posts
    1,985

    Default

    Geez SSG, is it so hard to contact this player and inform him, if there is an issue with his account from your side?
    You have to seriously work on your customer support. You run this whole operation as if your game lives from content alone. Why is this no concern for you?

    Cheers,
    Titus.
    Beste, Titus. | playing since 2009 | Don't do the fun wrong | New to Orien? Join the ingame Titan Channel | Soko Irrlicht freut sich immer über neue Mitglieder | Deutscher Discord | Orien Raiding Discord Toons: Titusovid , Bruder, Upload, Zzed, (Rubbel)

  13. #13
    Community Member
    Join Date
    Feb 2006
    Posts
    25

    Default

    Quote Originally Posted by TitusOvid View Post
    Geez SSG, is it so hard to contact this player and inform him, if there is an issue with his account from your side?
    You have to seriously work on your customer support. You run this whole operation as if your game lives from content alone. Why is this no concern for you?

    Cheers,
    Titus.
    If only they would listen lol.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

This form's session has expired. You need to reload the page.

Reload