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  1. #1
    Community Member dungan's Avatar
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    Default Bought Underdard expansion but don't have access

    I have a friend who returned to the game after 10 years away. The first thing he did was buy the Menace of the Underdark expansion in the store. However he does not have access to any of the quests.

    When he clicks on "buy now" he has no options to buy the packs.

    Any help would be appreciated!

  2. #2
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    Krelar's Avatar
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    What quests is he trying to play and what level is he?


    A few possibilities:
    Did he actually apply the code to his account after buying it?
    Is he trying to get into shadowfell expansion quests rather than menace of the underdark quests?
    Is he's trying to run them on a heroic character, almost all the menace quests are epic only?
    Is he trying to run the underdark quests before running the king's forest quests? (They must be done in order the first time each life.)

  3. #3
    Community Member C-Dog's Avatar
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    He should have had a code to redeem in the in-game store. Did he do that?

    Quote Originally Posted by dungan View Post
    When he clicks on "buy now" he has no options to buy the packs.
    Is he VIP?

  4. #4
    Community Member dungan's Avatar
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    He bought them from the ddo store itself with points so there shouldn't be a code right?
    He is VIP but originally had the option to buy them from the store, which he did.
    He is on a lvl 27 so that shouldn't be the issue.
    He also bought storm horns from the store but has no issue
    He is trying to enter the Kings Forest

    Thanks for the help! Any other ideas?

  5. #5
    Community Member TitusOvid's Avatar
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    Since when can you buy MotU in the store?
    Beste, Titus. | playing since 2009 | Don't do the fun wrong | New to Orien? Join the ingame Titan Channel | Soko Irrlicht freut sich immer über neue Mitglieder | Deutscher Discord | Orien Raiding Discord Toons: Titusovid , Bruder, Upload, Zzed, (Rubbel)

  6. #6
    Community Member dungan's Avatar
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    Quote Originally Posted by TitusOvid View Post
    Since when can you buy MotU in the store?
    For a while now. It's something like 4500 ddo points.

    I should add that he put in a ticket 2 months ago but hasn't heard back

  7. #7
    Community Member dungan's Avatar
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    Quote Originally Posted by dungan View Post
    For a while now. It's something like 4500 ddo points.

    I should add that he put in a ticket 2 months ago but hasn't heard back
    So apparently he doesn't know what he's talking about.
    I just tried to buy it on my ftp account and there's nothing there.

    So we have the answer...what ever he bought for 4500 ddo points was not MoTU.

    Thanks for the help. I'll let him know.

  8. #8
    Community Member TitusOvid's Avatar
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    Sounds like an Otto's Box. He can check the history of is puchases somewhere in the upper right corner of the shop, I think. I don't have a screenie at hand atm.

    Cheers,
    Titus.
    Beste, Titus. | playing since 2009 | Don't do the fun wrong | New to Orien? Join the ingame Titan Channel | Soko Irrlicht freut sich immer über neue Mitglieder | Deutscher Discord | Orien Raiding Discord Toons: Titusovid , Bruder, Upload, Zzed, (Rubbel)

  9. #9
    Community Member MasterKernel's Avatar
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    Quote Originally Posted by TitusOvid View Post
    Since when can you buy MotU in the store?
    Since Ravenloft made it's appearance in the DDO Store. They fix the "bundles" for this occasion and brought MoTU and Shadowfell back in (U37).


    Quote Originally Posted by dungan View Post
    So apparently he doesn't know what he's talking about.
    I just tried to buy it on my ftp account and there's nothing there.
    So we have the answer...what ever he bought for 4500 ddo points was not MoTU.
    Thanks for the help. I'll let him know.
    They might temporarily take it out after your friend bought it. Or you didn't manage to find it. And your friend can check his e-mails, every time you buy something in DDOStore DDO sends you an informational e-mail with the description of your purchase.

    Anyway, the support is his only hope. Too bad it's almost do not exists nowadays. Check that he used the right web-site to send his ticket, not some old Turbine's one : https://help.standingstonegames.com/...form_id=438007
    And/or try to catch the attention of Cordovan on forum.

  10. #10
    Community Member TitusOvid's Avatar
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    Quote Originally Posted by MasterKernel View Post
    Since Ravenloft made it's appearance in the DDO Store. They fix the "bundles" for this occasion and brought MoTU and Shadowfell back in (U37).

    snip
    Where did you read this? Update 37 Patch 1 Release Notes only says that is is back in the Market not Store. As far as I know MotU can't be purchased in the store regularly. There was a time it was up but Turbine stopped that shortly after, if I am correct. And that was several years back.

    But 4500 points is far too much for that expansion anyway. As I said, if it was 1 item, it seems to be an Otto's Box.
    Beste, Titus. | playing since 2009 | Don't do the fun wrong | New to Orien? Join the ingame Titan Channel | Soko Irrlicht freut sich immer über neue Mitglieder | Deutscher Discord | Orien Raiding Discord Toons: Titusovid , Bruder, Upload, Zzed, (Rubbel)

  11. #11
    Community Member C-Dog's Avatar
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    Quote Originally Posted by MasterKernel View Post
    Since Ravenloft made it's appearance in the DDO Store. They fix the "bundles" for this occasion and brought MoTU and Shadowfell back in (U37).
    Afaiu, the "new" store software* doesn't support any bundles. Half-blood bundle, necro, landlubber, all things of the past.

    (* "new" as of several years ago)

  12. #12
    Community Member MasterKernel's Avatar
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    Unhappy But…



    But I've read it somewhere ! I really did ! I couldn't mix DDO Store with the DDO Market !

    (It might be Cordovan made a mistake and write 'store' instead the 'market' that he corrected later but I was not aware of this fix. I have no other explanations… ^_^ )

    Oh well… Then it turns to be more intriguing after all. I mean, what did his friend really buy in that case ? XD

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