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  1. #1
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    Default Help Screen Error

    Logging into my characters gives the following error and my help screen is blank, making so I can't check the status of an open ticket, or open new tickets; maybe WAI for GMs sake

    (Error): Error 0x80043038 received when trying to retrieve information about any support tickets associated with this account.

    Any idea what might be causing this?
    If you're not 'Burdened' without ship buffs, you didn't build your dex-based rogue right!

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  2. #2
    Community Member TitusOvid's Avatar
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    Quote Originally Posted by HedgeHogShadow View Post
    Logging into my characters gives the following error and my help screen is blank, making so I can't check the status of an open ticket, or open new tickets; maybe WAI for GMs sake

    (Error): Error 0x80043038 received when trying to retrieve information about any support tickets associated with this account.

    Any idea what might be causing this?
    I have the same problem.
    Beste, Titus. | playing since 2009 | Don't do the fun wrong | New to Orien? Join the ingame Titan Channel | Soko Irrlicht freut sich immer über neue Mitglieder | Deutscher Discord Server: https://discord.gg/AK7RpVC | Toons: Titusovid , Bruder, Upload, Zzed, (Rubbel)

  3. #3
    Forum witchdoctor Hobgoblin's Avatar
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    Quote Originally Posted by TitusOvid View Post
    I have the same problem.
    me too!

    but it is not consistent
    main toons: hauteur(silly caster) Sttomper (silly barbarian)-jammiee (Silly paladin)
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  4. #4
    Founder & Hero cdbd3rd's Avatar
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    Saw this today as well, on one character of several log ins.

    On that char, I checked the ticket history and there was an old (2008) ticket in the history. Perhaps relevant?


    Also had the blank white screen for a bit, but closing & re-opening the Help window got past that.
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  5. #5
    Community Member Mindos's Avatar
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    Quote Originally Posted by HedgeHogShadow View Post
    Logging into my characters gives the following error and my help screen is blank, making so I can't check the status of an open ticket, or open new tickets; maybe WAI for GMs sake

    (Error): Error 0x80043038 received when trying to retrieve information about any support tickets associated with this account.

    Any idea what might be causing this?
    Are you talking about opening the help window and then getting the above error? Or are you saying you click the character you want to log in, click enter, and you don't load in but get that error? Or that error just pops up onto the screen whenever you log in a character?

    I think this is just a timeout from logging in. Have you tried opening the help screen and waiting a bit to see if it populates?


  6. #6
    Founder & Hero cdbd3rd's Avatar
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    Quote Originally Posted by Mindos View Post
    Are you talking about opening the help window and then getting the above error? Or are you saying you click the character you want to log in, click enter, and you don't load in but get that error? Or that error just pops up onto the screen whenever you log in a character?...
    The error is printed in the chat window as the character logs in.

    ....

    So I try logging that char in again to screenie it, and didn't get the error.

    Only thing that changed from first time was one of the most recent tickets (June 2018) had had a GM response 'green dot', whereas this time it didn't have that. I had opened both old messages on my previous log-in.

    Not a game-crashing nuclear bug in any case. Just info to narrow down the source of the error message.
    Last edited by cdbd3rd; 06-12-2019 at 07:37 PM.
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  7. #7
    Community Member Mindos's Avatar
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    Quote Originally Posted by cdbd3rd View Post
    The error is printed in the chat window as the character logs in.
    Does logging that character out (not quiting the game) and then logging that character right back in cause the error to display again?


  8. #8
    Founder & Hero cdbd3rd's Avatar
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    Quote Originally Posted by Mindos View Post
    Does logging that character out (not quiting the game) and then logging that character right back in cause the error to display again?
    It did not.
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  9. #9
    Forum witchdoctor Hobgoblin's Avatar
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    Quote Originally Posted by cdbd3rd View Post
    It did not.
    it is inconsistent.

    on my alt account it shows up everytime on my bf pally i used a path on

    on my main it does not. it shows up once
    main toons: hauteur(silly caster) Sttomper (silly barbarian)-jammiee (Silly paladin)
    Quote Originally Posted by Eladrin View Post
    You are still completely free to run around like a jackrabbit on caffeine.
    quem deus vult perdere, dementat prius

  10. #10
    Forum witchdoctor Hobgoblin's Avatar
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    this is the error i get for reference


    (Error): Error 0x8004301c received when trying to retrieve information about any support tickets associated with this account.

    not quite the same but.... just for devs
    main toons: hauteur(silly caster) Sttomper (silly barbarian)-jammiee (Silly paladin)
    Quote Originally Posted by Eladrin View Post
    You are still completely free to run around like a jackrabbit on caffeine.
    quem deus vult perdere, dementat prius

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