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  1. #1
    Community Member
    Join Date
    Mar 2006
    Posts
    1,864

    Default No Access to Sharn

    I have no access to sharn quests or cogs area. I bought the expansion. My real life bank shows the transaction occurred. My email shows a confirmation of the purchase from your company. I played through part I saga in sharn last night. Now I have no access.

    Please help. I submitted two in game tickets. Your game booted me shortly after each submission.

  2. #2
    Community Member
    Join Date
    Feb 2008
    Posts
    1

    Default

    same problem, am reloading whole game now...

  3. #3
    Community Member Pilgrim1's Avatar
    Join Date
    Aug 2010
    Posts
    705

    Default

    Quote Originally Posted by tinyelvis View Post
    I have no access to sharn quests or cogs area. I bought the expansion. My real life bank shows the transaction occurred. My email shows a confirmation of the purchase from your company. I played through part I saga in sharn last night. Now I have no access.

    Please help. I submitted two in game tickets. Your game booted me shortly after each submission.
    A guildy of mine has the same problem, even has a loot drop. I dont know if it was resolved.

  4. #4
    Community Manager
    Cordovan's Avatar
    Join Date
    Nov 2010
    Location
    Boston Area, MA
    Posts
    26,143

    Default

    Make sure that you applied the actual code to your account through Redeem Code in the DDO Store in-game. There was a brief window where some people were able to access the Sharn content regardless of account purchase, and perhaps you ran part 1 during that time. It sounds like perhaps the code hasn't been properly applied to your account, but you might have not noticed until later due to this brief bug.
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  5. #5
    Hatchery Founder Ganak's Avatar
    Join Date
    Feb 2006
    Location
    KY
    Posts
    2,221

    Default

    I had this happen today, and had to get the code from the website/email and then enter it into the DDO store to re-gain access to Sharn.
    The Nak Abides - Argo - Ascent
    Ganak Goblinjuicer ~ Xanak the Irregular

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