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  1. #1
    Community Member
    Join Date
    Apr 2010
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    15

    Default Sharn code is "invalid"

    I purchased the sharn preorder from the ddo marketplace and the code (a mixture of letters and numbers) I was given is not accepted as valid. I've tried entering it on the turbine account page, and as a ddo store code. I've submitted an email support request to standing stone. Is it possible I've been given a steam code? I didn't install ddo under steam. Does anyone have any ideas? I can't find a phone number for customer support.

  2. #2
    The Hatchery Enoach's Avatar
    Join Date
    Nov 2006
    Location
    Tennessee
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    9,059

    Default

    Have you tried using it in the DDO store with the Redeem Coupon?

  3. #3
    Intergalactic Space Crusader
    Treasure Hunter
    Livmo's Avatar
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    Apr 2013
    Location
    Sarlona
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    5,131

    Default

    Quote Originally Posted by Enoach View Post
    Have you tried using it in the DDO store with the Redeem Coupon?
    This is the only way to redeem the code.

  4. #4
    Community Member
    Join Date
    Apr 2010
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    15

    Default

    Yes I have tried entering it in the ddo store using redeem coupon. It tells me the code is invalid.

  5. #5
    Intergalactic Space Crusader
    Treasure Hunter
    Livmo's Avatar
    Join Date
    Apr 2013
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    Sarlona
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    5,131

    Default Several things

    Quote Originally Posted by kargaleth View Post
    Yes I have tried entering it in the ddo store using redeem coupon. It tells me the code is invalid.
    • perhaps you didn't copy and paste the whole code? Wait till you get the email with the code and try that one.
    • Exit game and re-launch it.


    And if all else fails, contact support in Cordovan's sig:

    Have fun, and don't forget to gather for buffs!
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    For Support: https://help.standingstonegames.com

  6. #6
    Bwest Fwiends Memnir's Avatar
    Join Date
    Jul 2006
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    ¿
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    19,211

    Default

    Check to see if the C/P for the code put in any spaces at the very beginning or the very end.

    The first time I tried to redeem my Sharn code, there was a space in the front that I had to manually delete. Once I deleted that space, it worked perfectly.
    “Too much of anything is bad, but too much good whiskey is barely enough.” ~ Mark Twain

    .56773.

  7. #7
    Community Member
    Join Date
    Apr 2010
    Posts
    15

    Default Problem fixed

    Customer support got back to me. It's all good. And was my fault; typo that I should have avoided by copy/paste.

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