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  1. #1
    Community Member
    Join Date
    Mar 2019
    Posts
    1

    Default Looking for assistance recovering account.

    I was playing DDO since beta up till 2016ish, then took a long heist. Now bored and wanting to come back and found that I cannot access my old account. The email address I pretty sure I used to associated the account had an old trail account associated dated April 2006. Tried to use the password recovery tool and did not receive any emails. Submitted a ticket 3 days ago, have not received any correspondence back yet, other than the automated messages. Is there a customer service phone I can call to talk to a rep? All I need to know is what email address is that account associated with so I can reset my password, or have that account associate with a correct email.

    Thanks

    support ticket id 83722

  2. #2
    Community Member
    Join Date
    Mar 2019
    Posts
    1

    Default

    case closed, my account has been found. Thanks support team! Now I gotta go see what are all the new stuff since 2016...

  3. #3
    Community Member
    Join Date
    Mar 2019
    Posts
    1

    Question Same Here!

    Quote Originally Posted by Techurec View Post
    I was playing DDO since beta up till 2016ish, then took a long heist. Now bored and wanting to come back and found that I cannot access my old account. The email address I pretty sure I used to associated the account had an old trail account associated dated April 2006. Tried to use the password recovery tool and did not receive any emails. Submitted a ticket 3 days ago, have not received any correspondence back yet, other than the automated messages. Is there a customer service phone I can call to talk to a rep? All I need to know is what email address is that account associated with so I can reset my password, or have that account associate with a correct email.

    Thanks

    support ticket id 83722
    Having same issue. Hope I can get some help soon!

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