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  1. #1
    Hero LordDunmore's Avatar
    Join Date
    Jul 2009
    Location
    Houston, TX
    Posts
    181

    Default In Game Customer Service Hours - Email From SSG: 9am-12am EST.

    Received this via Email on 12/6/18 from SSG Support in a follow-up for my previous ticket.

    Quote:

    "Thank you for your help request! Please note, the hours of In-Game Support are 9am - 12am EST. You must be online with the character experiencing the issue in order for the GM to get in touch with you. If you have any additional questions or concerns, please respond to this email and I will be happy to assist you.


    Customer Support
    Standing Stone Games"

  2. #2
    Community Member TitusOvid's Avatar
    Join Date
    Jul 2014
    Location
    Germany
    Posts
    1,589

    Default

    Wait, 3 hours?
    Swell.

    EDIT: Nvm, it is 15 hours.
    Last edited by TitusOvid; 12-06-2018 at 07:02 PM.
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  3. #3
    Community Member
    Join Date
    Mar 2016
    Posts
    29

    Default

    Quote Originally Posted by LordDunmore View Post
    Received this via Email on 12/6/18 from SSG Support in a follow-up for my previous ticket.

    Quote:

    "Thank you for your help request! Please note, the hours of In-Game Support are 9am - 12am EST. You must be online with the character experiencing the issue in order for the GM to get in touch with you. If you have any additional questions or concerns, please respond to this email and I will be happy to assist you.


    Customer Support
    Standing Stone Games"
    Problem is that this is 3 pm to 6 am Germany time, and yet the wait time is 3+ hours for a DM, and when I file a ticket in the evening here, it takes them that long to get to it, by which time I've gone to bed. I have a day job to pay for my VIP account. I was told that the long wait was just during the holidays, but another person posted that he has had the same issues at the beginning of February.

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