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  1. #1
    Brand / Commerce Manager Tolero's Avatar
    Join Date
    Sep 2007
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    6,565

    Default DDO Store Issues

    Last Updated 5:46 PM Eastern (-4 GMT): At this time, we have restored the ability to make purchases in the DDO Store. For users whose items failed to deliver, we are in the process of restoring their DDO Points from those items that did not deliver. Please note it may take up to 24 hours for us to complete these restorations, and you don't need to submit a ticket to be helped. The game servers remain up at this time, and the DDO Store is available at this time. Thank you so much for your patience, and we'll see you in game!

    4:44 PM Eastern (-4 GMT): We continue to investigate the Store issue. The games remain up, but the Store is still unavailable. Stay tuned for more updates.

    1:47 PM Eastern (-4 GMT): The DDO Store is temporarily unavailable while we investigate service issues. The game worlds remain open at this time. We will bring more updates as soon they are available. Thanks for your patience.
    Last edited by Tolero; 05-30-2018 at 05:51 PM.

  2. #2
    Community Member
    Join Date
    Aug 2017
    Posts
    69

    Default

    Will we need to relog when store is back up ?

  3. #3

    Default

    What is the process for reimbursment of DDO Points lost due to this issue? I've already submitted an in-game ticket, do I need to submit one through help.standingstonegames.com as well?

    Quote Originally Posted by Cordovan View Post
    Now with real 100% closing.

  4. #4
    Brand / Commerce Manager Tolero's Avatar
    Join Date
    Sep 2007
    Posts
    6,565

    Default and one for the dev tracker

    At this time, we have restored the ability to make purchases in the DDO Store. For users whose items failed to deliver, we are in the process of restoring their DDO Points from those items that did not deliver. Please note it may take up to 24 hours for us to complete these restorations, and you don't need to submit a ticket to be helped. The game servers remain up at this time, and the DDO Store is available at this time. Thank you so much for your patience, and we'll see you in game!

  5. #5

    Default

    Wonderful and thank you for your diligent work resolving this issue.

    Quote Originally Posted by Cordovan View Post
    Now with real 100% closing.

  6. #6
    Community Member
    Join Date
    Jun 2010
    Posts
    19

    Angry still getting white screen

    When I try and purchase points in the DDO store it does not connect me to my steam account, just a white screen. I have relogged several times. I also submitted a ticket and spoke to the people who handle errors like 1901 etc. They said it was fixed......not so far.

  7. #7

    Unhappy The Forgotten Ones

    Quote Originally Posted by Tolero View Post
    At this time, we have restored the ability to make purchases in the DDO Store.
    I take it you mean the in-game store only? Clicking DDO Store from the game on my Mac opens a browser window that says, "Something went wrong". I filed a ticket.

  8. #8
    Community Member C-Dog's Avatar
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    Dec 2011
    Location
    Lacalifusa
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    4,843

    Default

    Just checked (using Windows 10) - in-game store launches fine from both the Character Selection screen and from a Character.

  9. #9

    Default caching

    Quote Originally Posted by Havik_Stormcrow View Post
    When I try and purchase points in the DDO store it does not connect me to my steam account, just a white screen. I have relogged several times. I also submitted a ticket and spoke to the people who handle errors like 1901 etc. They said it was fixed......not so far.
    I had this same issue until I cleared my browser cache.

    Quote Originally Posted by Cordovan View Post
    Now with real 100% closing.

  10. #10
    Community Member
    Join Date
    Jun 2010
    Posts
    19

    Default

    Quote Originally Posted by Shoemaker View Post
    I had this same issue until I cleared my browser cache.
    Its funny DDO is the only game that was doing it. I will clear my cache and check if it helps.

  11. #11
    Community Member
    Join Date
    Jun 2010
    Posts
    19

    Post tried the cache clear.....

    Quote Originally Posted by Havik_Stormcrow View Post
    Its funny DDO is the only game that was doing it. I will clear my cache and check if it helps.
    Nope did not help at all...still the white screen after I put my Zip Code in, hit the pay button and it sits there "waiting for confirmation", which never comes because of the white screen window. I contacted Xsolla and the only response was a generic message after 5 days. Hopefully this will not be an example of the service for future reference. Turbine had horrible CS skills, just do not want to see standing stone
    going down the same rabbit hole. I really do enjoy DDO.
    Last edited by Havik_Stormcrow; 06-02-2018 at 06:46 PM.

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