Hey all,

We have been making some changes to our in-game support staff and while this means that our GMs will be able to better address your in-game issues in the future, it does mean that we will have to reduce the current hours of support while we work with the new agents and ensure that they are fully trained and ready to go. As of May 6, 2018, the in-game schedule for English support will temporarily be as follows:

Monday and Tuesday: 9am EDT – 6pm EDT
Wednesday: 9am EDT – 9pm EDT
Thursday and Friday: 12pm EDT – 9pm EDT
Saturday and Sunday: 9am EDT – 9pm EDT

Please keep in mind that this may change as time goes on and schedules are adjusted.

Thank you all for your patience while we get the team sorted!