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  1. #1

    Default Trying to buy ddo points but its showing payment method unvailable

    Hi trying to buy ddo points through paypal i had been buying in past like 15 days now getting error payment method not available, 2001 payment system currently unavailable so when it will be available ?

  2. #2
    Founder & Super Hero Arkat's Avatar
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    Default

    You might have to wait a few minutes or maybe an hour.

  3. #3

    Default

    Quote Originally Posted by Arkat View Post
    You might have to wait a few minutes or maybe an hour.

    I did wait and tried next day getting same error message

  4. #4
    Founder & Super Hero Arkat's Avatar
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    Default

    Quote Originally Posted by rockingsuphastar View Post
    I did wait and tried next day getting same error message
    I didn't get your error message - I was able to pay for some points just fine.

  5. #5
    Community Member
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    Jun 2018
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    1

    Unhappy 3036: It looks like the Payment System is unavailable in your region.

    Okay, I am back into the game with new account, and looks like I can not post new threads, so will post here.
    When trying to buy anything from DDO ingame store I get next error:
    "3036: It looks like the Payment System is unavailable in your region. Please contact our customer support to report the problem at help.xsolla.com"
    I am using Stream version of DDO game. When using version downloaded directly from DDO site - I get message that "Unfortunately, there are no payment options available in your area."
    I live in Ukraine, there are some limitation using PayPal in my country, but I remember to perform purchases years ago using it.
    Already communicated Xsolla.com support, they said that them do not support my region and told me communicate DDO support.

    Is there any way I can purchase from DDO store?

    Hope some one from DDO support will read this.

  6. #6
    Community Member MasterKernel's Avatar
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    Nov 2010
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    217

    Thumbs down Payment method not available.

    ~4 years passed, still no any response on the subject.

  7. #7
    Community Member Ausdoerrt's Avatar
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    Feb 2010
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    Kyiv, Ukraine
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    Default

    Experiencing the same issue.
    "People are stupid; given proper motivation, almost anyone will believe almost anything. ... People's heads are full of knowledge, facts, and beliefs, and most of it is false, yet they think it all true." Terry Goodkind

  8. #8
    Community Member Draeqo's Avatar
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    Nov 2012
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    NL
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    43

    Exclamation

    This is a recurring issue for any payment method (other than saving your Credit Card details in the store).
    It applies to PayPal, Skrill, Ideal etc.

    The error is:
    "Form link error # xxxxx
    No payment method
    There are currently no payment methods available. If the problem persists, please contact customer service for assistance.
    Reference number xxxxx
    please print this for your documentation"


    Where xxxxx is a reference number.

    This is currently an issue as well (attempted from EU), and the same issue happened a few weeks ago.
    I have logged a support ticket, so far no response (but then it's holiday season and I logged this last Friday).

    I've had this before (a few years ago), and that then was resolved quite some time later.
    Looks more like an internal server issue or payment links down.
    You would expect that a commercial company would pay more attention to the proper working of their payment systems ...

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