I've added a new section to Even Now. It's called Players Helping Players, and it's designed to help new and casual players get help with questions and DDO basics.
The new section includes, but won't be limited to, dates and times for ingame Q&A sessions, an "Ask Even" feature where you can ask (anonymously, if you want) basic DDO questions, and an upcoming DDO 101 page that will include short how-to articles, quest guides, etc.
It's designed to complement the official DDO forums and DDO Wiki, and its aim is to help new players get started and want to stick around.
You can check it out here!