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  1. #1
    Community Member
    Join Date
    Aug 2009
    Posts
    246

    Default Replying to Update Tickets

    Two weeks ago I submitted a ticket (regarding a DDOStore mishap). I received a response from CS, which noted a correction they were making to my account to fix the problem. However, I found the correction wasn't successfully applied, so as directed I replied to the email (by hitting "reply," so as not to change the subject line). No response was received, nor was the issue corrected. Later I realized my email adds the "Re:" prefix to all replies. The support email did says, "If you reply, please do not change the default subject line. This will ensure that your update is added to your existing ticket."

    Does "Re:" cause problems for the ticket system?
    The threadkiller has spoken.

  2. #2
    Community Member Seikojin's Avatar
    Join Date
    Feb 2006
    Location
    gamertown usa
    Posts
    6,940

    Default

    You didn't change it, you affixed RE: (or your email system did) tot he beginning of it. Their filters should not exclude your response.

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