Our guild purchased and placed the Shrine of Experience III several weeks ago (I have a screencap of it on the amenity list as proof but can't seem to get it to attach, that error 2038 again). Suddenly tonight we noticed we weren't getting any xp buff, so investigated. Found an empty room onboard and the Shrine of Experience II in the room list as available to place, but the Shrine of Experience III is what we purchased and had before the recent patch.
How do I get a refund or replacement as this was purchased with actual money (ie dollars->store points->astral shards->amenity)?
Our guild is on Sarlona, named Sunshine Daydream, has a Daedalean Trefoil airship.
former amenities list onboard showing tier III xp shrine
screen shot showing 3% XP boost on character buffed before it vanished and amenity list showing only 2% now available