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  1. #1
    Community Member skorpeon's Avatar
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    Mar 2012
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    Germany
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    258

    Default Is there a limit to premium membership?

    I was a bit surprised to find yesterday that I can no longer access two of my Character slots. I was asked to pick two which to continue which without warning and without a chance to move things about caused a fair bit of stress. I picked two but since we now have a bonus point sale started (the same day) made me think is this just a new strategy to get me to spend more money?


    Well I sent in a ticket as I don't really appreciate being forced to spend more money at this time. I have waited 24 hours and responded to the initial automated email (so I know my ticket was successful at least partially).

    My question is has anyone else experienced this?

    I did note this on the wiki

    Customer Service: Full for a number of days after a purchase of Turbine Points (posted 03-12-2010, 09:03 AM):
    $1.00 - 15 days
    $14.99 - 30 days
    $30.00 - 90 days
    $60.00 - 180 days
    $100.00 - 365 days

    But losing my character slots should not be under this "customer service" as far as I see. My guild mates are under the impression that Premium membership is permanent once the money has been spent.

  2. #2
    Community Member Arnez's Avatar
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    Sep 2009
    Location
    Midwest
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    342

    Default

    Details are important- were you VIP recently and then went Premium? Then yeah- you lose character slots (unless you already purchased some).

    Are you Premium and purchased slots that you no longer have access to? That's a store problem, you'll have to call them- but definitely should get answers.

  3. #3
    Community Member skorpeon's Avatar
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    Mar 2012
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    Germany
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    Default

    Quote Originally Posted by Arnez View Post
    Details are important- were you VIP recently and then went Premium? Then yeah- you lose character slots (unless you already purchased some).

    Are you Premium and purchased slots that you no longer have access to? That's a store problem, you'll have to call them- but definitely should get answers.
    Actually I just logged in again and now problem is fixed! Seem something happened in the last couple of ours.

    I was never VIP so had 4 slots when I went premium. But all a non issue as of now!

    cheers!

  4. #4
    Community Manager
    Cordovan's Avatar
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    Nov 2010
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    Boston Area, MA
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    17,701

    Default

    Quote Originally Posted by skorpeon View Post
    Actually I just logged in again and now problem is fixed! Seem something happened in the last couple of ours.

    I was never VIP so had 4 slots when I went premium. But all a non issue as of now!

    cheers!
    Good to hear. Just to answer for the future: If you run into an unexpected issue with your account status, get in touch with Account Support, either by ticket or phone.
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