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  1. #1
    DDO Central The_Human_Cypher's Avatar
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    Default Can't Purchase Astral Shards from the DDO Store

    I purchased Astral Shards a number of times today from the DDO Store to upgrade to the largest ship and then add some of the new amenities to the ship. As I was almost finished, I need to make one more Astral Shard purchase from the Store and I received this error, "We are sorry, we were unable to successfully process this transaction, please try again later."

    I refreshed the Store, opened and closed the Store, exited the DDO client and then logged back in, and even called WB Games support. I logged back in just now after several hours and I still receive the same error message when I try to purchase Astral Shards.

    Is anyone else having this problem? If so, were you able to resolve it?

    Thanks

  2. #2
    Hero Phoenix-daBard's Avatar
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    Quote Originally Posted by The_Human_Cypher View Post
    Is anyone else having this problem? If so, were you able to resolve it?
    I've had the problem in the past. The store seems to limit the number of transactions per day. Just wait a day and you should be good to go.

  3. #3
    Community Member
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    Quote Originally Posted by The_Human_Cypher View Post
    I purchased Astral Shards a number of times today from the DDO Store to upgrade to the largest ship and then add some of the new amenities to the ship. As I was almost finished, I need to make one more Astral Shard purchase from the Store and I received this error, "We are sorry, we were unable to successfully process this transaction, please try again later."

    I refreshed the Store, opened and closed the Store, exited the DDO client and then logged back in, and even called WB Games support. I logged back in just now after several hours and I still receive the same error message when I try to purchase Astral Shards.

    Is anyone else having this problem? If so, were you able to resolve it?

    Thanks
    I had a guildie buy astral shards, and he never received them AND they took the tp out.

  4. #4
    DDO Central The_Human_Cypher's Avatar
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    Default

    Thank you. I will wait until tomorrow afternoon to try again.

  5. #5
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    Quote Originally Posted by jalont View Post
    I had a guildie buy astral shards, and he never received them AND they took the tp out.

    I had this problem on Lam. When I logged out and back in they showed up in inventory and I had to click them.

  6. #6
    DDO Central The_Human_Cypher's Avatar
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    Quote Originally Posted by slarden View Post
    I had this problem on Lam. When I logged out and back in they showed up in inventory and I had to click them.
    I have logged out and logged back in repeatedly but they Astral Shards are not charged to my account and they don't appear in Inventory.

  7. #7
    Community Member Tscheuss's Avatar
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    Quote Originally Posted by The_Human_Cypher View Post
    I have logged out and logged back in repeatedly but they Astral Shards are not charged to my account and they don't appear in Inventory.
    He may have been responding to jalont.
    http://myaccount.turbine.com

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