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  1. #1
    Community Member
    Join Date
    Sep 2009
    Posts
    4

    Default game isn't upgrading from ftp to premium

    I bought some TP a few hours ago, the store (and the forums, i guess) instantly updated my status to premium, but the game at character selection screen still flags me as free with a limit of 2 characters per server.
    what went wrong? do i have to actually buy something from the store? or just wait?

  2. #2
    Community Member lyrecono's Avatar
    Join Date
    Jun 2013
    Posts
    1,142

    Default

    try reloggin or wait untill tomorrow

  3. #3
    Community Member
    Join Date
    Sep 2009
    Posts
    4

    Default

    Quote Originally Posted by lyrecono View Post
    try reloggin or wait untill tomorrow
    still nothing... any advice? should i open a ticket?

  4. #4
    Community Member
    Join Date
    Jul 2012
    Location
    Ireland
    Posts
    94

    Default

    Quote Originally Posted by Alenfair View Post
    still nothing... any advice? should i open a ticket?
    As far as I'm aware once you pay any real money your account is upgraded so you might need to contact Turbine, posting here is unlikely to solve the issue.
    My Toons:
    DWP - Fighter/Favored Soul, Olur Takun - Something, Perddy Elfie - Artificer, Tamqil Jemhar - Ranger

  5. #5
    Community Member Lonnbeimnech's Avatar
    Join Date
    Jun 2010
    Posts
    3,275

    Default

    Contact Account Support toll-free at 1-855-WBGAMES Account Support Hours: 12pm – 7pm Eastern Time

  6. #6
    Community Member lyrecono's Avatar
    Join Date
    Jun 2013
    Posts
    1,142

    Default

    yes, please make contact with customer support,

    Btw, did you use steam to buy points?

  7. #7
    Community Member
    Join Date
    Sep 2009
    Posts
    4

    Default

    thanks everyone. i sent a ticket and they fixed the issue in a pair of days.

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