Results 1 to 5 of 5
  1. #1
    Community Member
    Join Date
    Apr 2014
    Posts
    2

    Default Cannot upgrade to VIP. Anyone know why?

    I've been trying to upgrade to VIP for a couple of days now. But to start with I'm not entirely sure its even updating my billing information? I've used a variety of different browsers, including the one Turbine suggest. But I still get the same error messages. Which seem to differ from browser to browser. Fair enough if turbine doesn't want my money. But its still frustrating. Anyone ono why this could be? :/

  2. #2
    The Hatchery
    2014 & 2016 DDO Players Council
    Dandonk's Avatar
    Join Date
    Dec 2009
    Location
    Denmark
    Posts
    5,454

    Default

    There has in the past been an issue with the postal code having to have 5 digits, even if the country in question uses another number. In my case, DEnmark uses only 4 - so I put a zero in front of the number, and it accepted it. This may be the problem for you, but without much to go on, I can't really tell.
    <seemingly offensive Army of Darkness quote>

  3. #3
    Community Member
    Join Date
    Sep 2009
    Posts
    44

    Default

    I'm getting the same problem. I checked, my name, address, postal code, everything is within the minimum and maximum limits, but for some reason I keep getting an error. It suggests trying a different card, I did, that failed too, it just can't seem to update.

  4. #4
    Forum Turtle
    2014 DDO Players Council
    TrinityTurtle's Avatar
    Join Date
    Sep 2009
    Location
    Findlay, OH
    Posts
    3,229

    Default

    Quote Originally Posted by Zazamon View Post
    I've been trying to upgrade to VIP for a couple of days now. But to start with I'm not entirely sure its even updating my billing information? I've used a variety of different browsers, including the one Turbine suggest. But I still get the same error messages. Which seem to differ from browser to browser. Fair enough if turbine doesn't want my money. But its still frustrating. Anyone ono why this could be? :/
    Have you tried calling in and handling it directly with a cs rep?
    Turtel, Turtley Wrath, Tortoisse, Waterssong, Victerr Creed, Utahraptor, Velocaraptor, Minddancer, Loggerhead, Matamata, Sulcata, Ticerratops, Sierrann, Hankx, Shartelhane

    Member of Highlords of Malkier! Help channel, everyone welcome in this channel!

  5. #5
    Community Member
    Join Date
    Sep 2009
    Posts
    44

    Default

    Apparently online activation isn't good enough anymore... just called the bank and that activated it and now it's updating fine here o3o.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

This form's session has expired. You need to reload the page.

Reload