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  1. #21
    Community Member Kalimah's Avatar
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    Quote Originally Posted by tharveysinjin View Post
    I'll tell you turbine, I started playing ESO a couple of weeks ago. Yes, they had a lot of bugs, even after beta, but, the thing is, they have fixed EVERY bug I have come across within 24 hours of me reporting the bug. They also are responsive via e-mail immediately, and, they keep those tickets open until they resolve the issues, AND they communicate their progress to me. You could learn something about good service from them.
    BLASPHEMER!! You shall not write those letters (referred to hereforthe as XXX)! Team speak has already turned into a ghost town for us since the damnable launch.
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  2. #22
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    Quote Originally Posted by Cordovan View Post
    As folks have noticed, new Librams of Silver Magic have been fixed, but the change was not retroactive. It was meant to be retroactive, so we'll be working to get that done. Hang onto your current Librams and they will be retroactively fixed as soon as we are able to, probably the next game update.
    All due respect, that's exactly almost word-for-word what we were told last time on Lama. And then it was repeated multiple times by a producer (via twitter), a developer and you. Look where we are now. This has happened before (Wand and Scroll Mastery from EK tree was said to be working at least 2 times and took ~9 months and 5-6 game updates to actually be fixed.)

    While maybe not explicitly intentional, you asking us to wait an indeterminate amount of time for something I paid real money to re-roll to get get fixed. It seems there is little care taken in anything lately at Turbine.

    It's not funny anymore, it's sad. Sure things slip thru the cracks. But that excuse only works for the first couple of hundred times. Fix it and do it right for a change. Do what you say your going to do.
    Last edited by Drwaz99; 04-07-2014 at 01:55 PM.

  3. #23
    Community Member Wizza's Avatar
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    Quote Originally Posted by Cordovan View Post
    As folks have noticed, new Librams of Silver Magic have been fixed, but the change was not retroactive. It was meant to be retroactive, so we'll be working to get that done. Hang onto your current Librams and they will be retroactively fixed as soon as we are able to, probably the next game update.
    Sorry, I'm not waiting 1-2 months again for something that was supposed to be fixed with this patch. I'm just going to get another Libram in the meantime.

    You know what you could do? A smaller patch to fix this (and/or a couple of other minor issues) like every other game does. But no: we have to wait 2 months for a simple fix to an item. Just another example of our devs.
    Quote Originally Posted by Rys View Post
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  4. #24
    Community Member jaegarnel's Avatar
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    Quote Originally Posted by Cordovan View Post
    As folks have noticed, new Librams of Silver Magic have been fixed, but the change was not retroactive. It was meant to be retroactive, so we'll be working to get that done. Hang onto your current Librams and they will be retroactively fixed as soon as we are able to, probably the next game update.
    Can't you just do a small patch where we can turn in our old Libram into the new version, like for instance we could turn pre U12 Reaver's Fate or Abbot loot into the newer version via a simple turn in at the appropriate crafting device?

    You don't need to fix the items retroactively that way, I'd be willing to pay a small number of black stones to upgrade the old libram to the new version at the stone of change.

    Because I don't really feel like holding onto broken items for months while you work on maybe unbreaking them, sorry.

  5. #25
    Community Member Hendrik's Avatar
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    Quote Originally Posted by tharveysinjin View Post
    Nevermind. The support closed the ticket and pointed me to this thread. Wow! A better way to handle this would be to keep the ticket open until the issue is resolved.

    I'll tell you turbine, I started playing ESO a couple of weeks ago. Yes, they had a lot of bugs, even after beta, but, the thing is, they have fixed EVERY bug I have come across within 24 hours of me reporting the bug. They also are responsive via e-mail immediately, and, they keep those tickets open until they resolve the issues, AND they communicate their progress to me. You could learn something about good service from them.
    While ESO does have a few strong points the mishmash of features taken from other games like WoW and SWKOTOR make it less then anything original.

    The weakest part for me was the four man group limit and that is weak. Not to mention how bad stealth and Ranged combat is and the semi-active combat is a huge turnoff. Plus if you do not like PvP you are going to get bored real quick.

    Don't get me wrong, like I said, it does have some strong points but the vast amount of weak points would not get me to spend $80 for the game and then $15 a month to play it.

    Quote Originally Posted by hsinclair
    I heard the devs hate all wizards, bards, clerics, fighters, and fuzzy bunnies and only want us to play halfling barbarian/paladin shuriken specialists!

    It's totally true, I have a reliable source. You better reroll now.
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  6. #26
    Community Member Hendrik's Avatar
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    Quote Originally Posted by Cordovan View Post
    As folks have noticed, new Librams of Silver Magic have been fixed, but the change was not retroactive. It was meant to be retroactive, so we'll be working to get that done. Hang onto your current Librams and they will be retroactively fixed as soon as we are able to, probably the next game update.

    What are our chances for a Hotfix for this sooner then later Cordovan?

    Quote Originally Posted by hsinclair
    I heard the devs hate all wizards, bards, clerics, fighters, and fuzzy bunnies and only want us to play halfling barbarian/paladin shuriken specialists!

    It's totally true, I have a reliable source. You better reroll now.
    Adventurer, Bug Reporter, Mournlander.

  7. #27
    Community Member Neehla's Avatar
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    Quote Originally Posted by Cordovan View Post
    As folks have noticed, new Librams of Silver Magic have been fixed, but the change was not retroactive. It was meant to be retroactive, so we'll be working to get that done. Hang onto your current Librams and they will be retroactively fixed as soon as we are able to, probably the next game update.
    That's all I wanted to know. It's so crappy to have to go scrolling through rants about ESO and all the other stuff that doesn't belong to get to what you are looking for. My rogue will hang onto this until she can pass it to the sorc or the sorc gets her own. ::shakes head::
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  8. #28
    Community Member PermaBanned's Avatar
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    Quote Originally Posted by Hendrik View Post
    What are our chances for a Hotfix for this sooner then later Cordovan?
    Not nearly as good as your chances of being consumed by shark after getting struck by lightning with a winning lottery ticket in your pocket... in the middle of a dessert.
    Now excuse me while I wander off to arm myself with Grilled Cheese Sandwiches and hunker down behind my Armored Beer Refrigerator, while I have the UFO's take control of the Congresional Wives with the help of the International Cocaine Smugglers and the Evil Geniuses for a Better Tomorrow

  9. #29
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    I have an upgraded Libram that was not fixed retroactively and my wife has 2 librams also that are not fixed.

    Is there any chance the fix will be done soon Cordovan??

    Thx for letting us know it will be fixed though we were very disappointed to see nothing had changed when we logged on this morning !

    Cheers
    Hardness

  10. #30
    Community Member Hendrik's Avatar
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    Quote Originally Posted by PermaBanned View Post
    Not nearly as good as your chances of being consumed by shark after getting struck by lightning with a winning lottery ticket in your pocket... in the middle of a dessert.
    hehe

    Quote Originally Posted by hsinclair
    I heard the devs hate all wizards, bards, clerics, fighters, and fuzzy bunnies and only want us to play halfling barbarian/paladin shuriken specialists!

    It's totally true, I have a reliable source. You better reroll now.
    Adventurer, Bug Reporter, Mournlander.

  11. #31
    Community Member Takllin's Avatar
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    It's just pathetic as this point. How does this change not make it live? I mean really? Cmon...

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  12. #32
    Community Member Panzermeyer's Avatar
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    Quote Originally Posted by Takllin View Post
    It's just pathetic as this point. How does this change not make it live? I mean really? Cmon...
    Quite easily.

    I mean seriously look at the size of the game. The size of the game and the diversity of the code base from different developers over different years GUARANTEES that there is going to be bugs and there is going to be a high probability of unintended consequences for any given change.

    Now bring into the equation a lack of adequete testing. Which is not necessarily even Turbines fault. The game is just too big.

    This is all speaking from experience having worked for four years as a game tester for a game publisher some years ago.

    It is a shock that anything works at all really.
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  13. #33
    Community Member Takllin's Avatar
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    Quote Originally Posted by Panzermeyer View Post
    Quite easily.

    I mean seriously look at the size of the game. The size of the game and the diversity of the code base from different developers over different years GUARANTEES that there is going to be bugs and there is going to be a high probability of unintended consequences for any given change.

    Now bring into the equation a lack of adequete testing. Which is not necessarily even Turbines fault. The game is just too big.

    This is all speaking from experience having worked for four years as a game tester for a game publisher some years ago.

    It is a shock that anything works at all really.
    Yup I am a software engineer for one of the biggest companies in the world. I understand mistakes happen. I've made a lot of my own. What I don't understand, is how you don't go through the checklist before you roll out a patch, and make sure everything is there that needs to be.

    We fought extremely hard to get this to be a retroactive change, for this patch. Because it's a crock of **** that they would update new ones but old ones just get sent to the back burner. Now they don't update them retroactively, and oh sorry you have to wait 2-3 months at least until we fix them. That's a big **** you to the player base.

    Tokun PDK 12 Monk/4 Paladin/4 Fighter (3x Fighter, Monk, Paladin, Ranger, Rogue/2x Bard, Barbarian PL)
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  14. #34
    Community Member tharveysinjin's Avatar
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    Quote Originally Posted by Hendrik View Post
    While ESO does have a few strong points the mishmash of features taken from other games like WoW and SWKOTOR make it less then anything original.

    The weakest part for me was the four man group limit and that is weak. Not to mention how bad stealth and Ranged combat is and the semi-active combat is a huge turnoff. Plus if you do not like PvP you are going to get bored real quick.

    Don't get me wrong, like I said, it does have some strong points but the vast amount of weak points would not get me to spend $80 for the game and then $15 a month to play it.
    Well, your opinion of the game is all fine and dandy. I disagree with you, but, it is beside the point. I was pointing out a huge difference between the type of support provided in ESO versus DDO. I really want DDO to succeed. I have enjoyed it for years, and, IMHO, the combat and grouping mechanics of DDO are the best in the busoness. However, I find ESO to provide me with a new choice, and, now I don't have to settle for the low bar that we have come to expect from DDO. They are really going to have to up their game to compete for my dollars. Right now, I am spending zero dollars on DDO. If they wish to earn my business again, the ball is in Turbine's court.
    Treachery wears many masks, but none so treacherous as the mask of virtue.

  15. #35
    Community Member Hendrik's Avatar
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    Quote Originally Posted by tharveysinjin View Post
    Well, your opinion of the game is all fine and dandy. I disagree with you, but, it is beside the point. I was pointing out a huge difference between the type of support provided in ESO versus DDO. I really want DDO to succeed. I have enjoyed it for years, and, IMHO, the combat and grouping mechanics of DDO are the best in the busoness. However, I find ESO to provide me with a new choice, and, now I don't have to settle for the low bar that we have come to expect from DDO. They are really going to have to up their game to compete for my dollars. Right now, I am spending zero dollars on DDO. If they wish to earn my business again, the ball is in Turbine's court.
    And after the new shiney looses it luster it will be just as bland as everything else out there that mimics parts of every other game.

    Might want to go read those Forums, ours are tame in comparison.

    You have already dropped down $80 for the game and another $15 a month for sub fee's, I would hope you like it for that kind of upfront cost and reoccurring charges - until they take it F2P at least.

    Quote Originally Posted by hsinclair
    I heard the devs hate all wizards, bards, clerics, fighters, and fuzzy bunnies and only want us to play halfling barbarian/paladin shuriken specialists!

    It's totally true, I have a reliable source. You better reroll now.
    Adventurer, Bug Reporter, Mournlander.

  16. #36
    Community Member tharveysinjin's Avatar
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    Quote Originally Posted by Hendrik View Post
    And after the new shiney looses it luster it will be just as bland as everything else out there that mimics parts of every other game.

    Might want to go read those Forums, ours are tame in comparison.

    You have already dropped down $80 for the game and another $15 a month for sub fee's, I would hope you like it for that kind of upfront cost and reoccurring charges - until they take it F2P at least.
    Why the red herring approach Hendrick? Your thoughts about playing ESO are irrelevant. I've already explained that I have enjoyed DDO. I understand that you did not care for ESO. I'm not touting ESO. I am saying that my opinion of Turbine's support is not good, based upon numerous experiences, in which I can count on one finger, the number of times where service received was good. Turbine's service, in my opinion, leaves a lot to be desired, and, I think that Turbine could learn a lot about how to provide customer service from the group at ESO. This has nothing to do with your opinion of whether or not ESO is enjoyable.

    I can tell you that the $72.00 I spent on ESO and the $15.00 per month subscription fee, is currently a greater value than the $99.00 annual VIP subscription fee and the $2000.00 worth of DDO points I spent in 2013, not to mention the $200.00 in DDO points to buy all of the content and additional items in 2014, when my VIP subscription expired.

    Now that there is, IMHO, competition in the MMO market, I don't have to settle for:

    1. Customer support that is not very service oriented.
    2. A saturation of monetization where content is nothing but a blatant grab-for-cash. Examples?
    A. Epic TR by collecting 4200 CoVs over weeks and months of grinding, or, just pay $15.00 in the DDO store".
    B. Grind for gear in the new raids, but, prepare for one shrine in one raid and no shrines in the other - Buy your mana potions in the DDO store!
    C. You just completed an Epic Elite saga. Here's your upgrade skill tome from +4 to +5 = "Buy a +3 skill tome and a +3 to +4 skill tome in the DDO store!"
    D. Buy Astral Shards in the DDO store for use in the Astral Shard exchange, and just for good measure, pay Turbine again with a 30% auction fee! How many suckers buy into this I have to wonder?

    These are the things that have driven people from the game. These additions by Turbine have dimished the value of the DDO brand. You might disagree, but, discerning customers have left DDO in multitudes, and, while we search for, and find, mind you, better value for our entertainment dollars, it is with the fervent hope that Turbine right the ship to make DDO a more compelling product than what it is in it's current form.
    Treachery wears many masks, but none so treacherous as the mask of virtue.

  17. #37
    Community Member the_one_dwarfforged's Avatar
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    Quote Originally Posted by Takllin View Post
    ...We fought extremely hard...
    against the developers of the game youre playing? when you know you cant expect what you seem to be expecting from them? idk when i stop having fun with a game i stop playing it. if i were "fighting" the devs what would be the point?

    Quote Originally Posted by Hendrik View Post
    You have already dropped down $80 for the game and another $15 a month for sub fee's, I would hope you like it for that kind of upfront cost and reoccurring charges - until they take it F2P at least.
    the point of a sub based game is to avoid the problems of ftp games which is that because the company making it isnt getting a steady stream of income they have to monetize anything that they can in game. you might recognize this in ddo. pay astral shards for short cuts. use astral shards on the auction house. buy a siberys cake. buy the new adventure pack. buy an experience boost. buy your tr heart. buy xp stones.

    if i was not sooo hooked on what is great about ddo and a cheap bum i dont think id have the endurance to deal with that ****. as it is i play the game, and dont deal with it.
    Quote Originally Posted by Severlin View Post
    Fighter is fine, though I agree it is behind Paladin. Their greatest weakness is actually saving throws.
    statements like this are why i have no confidence in the dev team.

  18. #38
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    This has not been WAI since it was introduced into the game.
    Now the ones are WAI why not just dish out the new version with 150 stones, or already upgraded to the people that have been unlucky enough to to make a broken one?

    I really hope the Libram is still useful by the time a fix is available. Fingers crossed

  19. #39
    Community Member kelly171717's Avatar
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    Default not fixed here either

    My toons name on khyber is kellyssss and my libram is wonko as well im unable to post a screenshot at this time but for love of d20 fix mah lootz pls and ty.

  20. #40
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    Any update on this?

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