The DDO Store needs an in-store refund interface for consumable goods.
Currently, the only way to possibly obtain a refund for items purcased in-store is to contact account services and, over the course of several business days, hope that you get in touch with a rep that decides to take pity on you. The store needs a standard interface to return certain items. Obviously, this would need to have certain limits.
1- item must have been purchased from the store with Turbine Points. Items from daily dice rolls or in-game chests do not qualify and have a hidden flag as to their source (they probably already have this).
2- item must have been purchased within a certain time frame. I'd suggest one week.
3- item must be in original condition. For stack items, this means a full stack. For weapons or armor or such, this means unequipped or not used to take or give damage. Certain items will be excluded, such as items that give no inventory item (adventure packs or account upgrades).
4- items returned are returned at sale price (no full refund for items purchased with coupons, etc).
So why the request now? I'm certain im not the only one that has made a purchase only to realize it's not what I needed or expected. Like (as I'm currently dealing with) purchasing a tome of alignment change while leveling up a heroic lesser reincarnation in order to meet requirements for a class only to find out you can't use it in The Bridge Between and have just spent 500 TP for an item you can't use as intended and may thus never want to ever use.
(Also, make the bridge between a tavern area. I mean really, why not?)
I imagine this sort of in-game tool, where you place an item back into the store following purchase, would be a most welcome, and I'd argue basic, store interface that players would welcome and that would reduce player frustration over long waits for support that may never come through.