Well, apparently I have to take to the forums to stump for issues to get addressed. Tried in game support, they told me they can do NOTHING for it. So, I submitted a bug report. When you do that, it tells you that it can't fix player issues. So, then I call customer support and they tell me that they can do NOTHING either. They say that the bug report is the way to do it. So, here I sit 3 days after not receiving my reward and having posted it on the forums and have not a single response from any one related to Turbine, I come again looking for at least an acknowledgement that someone is aware of it. For those of us who have gotten all but 61 total favor in the game, this is a giant slap in the face. Its bad enough that there are also two other favor rewards that they just haven't bothered to put in (PDK and Harper), but this was an advertised reward that I have spent MANY in game hours working towards.
A simple "read by a dev" would at least help alleviate my fears that this is just going into the huge heaping pile of bugs that don't get fixed or don't get retro fixed.
If someone has some alternate way for me to try to resolve this I am willing to try.