Not sure how to go about getting this fixed so if anyone has suggestions please let me know - not sure if it should be an in-game ticket or account support as it does not seem to fit with any of the standard ticket types.
I was a VIP player and went down to VIP a couple of years ago. I had a large number of TPs so I purchased everything available including Epic Destinies and have been able to play without issues for some time.
Over the Xmas period I went back to VIP on a 3 month subscription to get the free Epic Hearts and everything worked fine. A few days ago I reverted back to Premium and now I can no longer spend my Epic Destiny points on any of my characters. It appears to me that in downgrading my account it has somehow lost track of the fact that I own EDs despite the fact that the store knows full well that I cannot buy them again.
Has anyone else had this problem or does anyone have any suggestions on how to get it addressed?