I cannot access my VIP acct even after completing the reset p/w feature thru online support. The result is the same "The username and password combination you have entered was not valid. Remember that password is case sensitive."
I had to create a NEW FTP acct, logon to server, then verify my primary toon was still on the rolls before I confirmed that it was not some error on my part (ie a keyboard malfunction etc)
In addition, I can reset and change the password for the secondary FTP, and it will do so as requested. Guess a call to CS will be necessary.