A few weeks ago I had a couple of poor experiences with GM support and posted on the forums to see if these were isolated occurrences. The overall response made depressing reading with many others receiving similar experiences.
At that point my experiences with customer support, had been positive. However, this changed over the Christmas period. A LR went badly wrong and my main character was stuck at level 1 on the LR plane. Having spoken to a GM (twice because in the first instance my ticket was automatically closed -- nice), s/he raised a ticket with customer support on my behalf. This was on the 24th Dec. Despite several emails to customer support I have heard nothing apart from an automated response to the initial problem. I appreciate that staffing levels over the Christmas period may be reduced, but the lack of any response is I feel very poor. Is this am isolated incident or have others experienced similar poor quality of service from customer support?
Do I just have to lower my expectations as to the SLA one gets as a VIP?