Just on the bug reporting thing, us the players are happy to inform you of what we find, but it would be greatly appreciated if we had a fully functional in game tool for this.
The current ticket system is pretty **** poor and isn't really designed for reporting bugs, its more for urgent player help like broken quests or being stuck etc.
Normally if you do find a bug or what looks like one, and try to use the ticket system you get palmed off to your website outside of the game filling out a bunch of forms.
Nobody wants to waste there time filling out a form in a browser during play time.
Some sort of main menu option that grabbed the players account details and the details of the bug and sent it to a database in game would go a long way to helping both the players and make your work a lot easier.
Have a look at Rift or World of Warcraft they have fantastic intuitive in game bug reporting tools.