I posted a ticket because I tr'd, I tried to make a monk with 2 long swords who could be a light monk with heals.
The description of whirling steel said "Need long sword proficiency" , and I checked and had it under Martial weapon proficiency.
This is what followed.
I have 1 fighter 5 monk I was about to take another monk level but i wanted as my class skill whirling steel. It says it requires weapon proficiency long sword I have that. I kept taking more monk levels then I wanted just so I could get this feat.
The issue you have described has been recorded for review by the In-Game Support team but is not an issue that we can assist with. We recommend that you take a moment to submit a formal bug report at this url: http://ddobugs.turbine.com/ to aid in the research of this issue. Be sure to fully review the information at the top of the bug report form to understand how bug reports are handled. -
You just reset my ticket... I don't want to play this class if it cant use long swords. I am a vip... I am not gonna struggle through 20 levels of a **** broken class. I am upset you just sent my ticket to the "what ever" bin. Give me a character reset or some thing. I will cancel my subscription today if this is the way I am treated. Its a game, its supposed to be fun. I was hoping to get to 20 in time for the edr heart.
To send a complaint regarding the game or the service you received, please visit http://www.turbine.com/support and click on the flag appropriate to the language you would like to provide feedback in. Then click the “Support Center” tab, followed by “Submit Feedback”. Although you may not receive a response, all complaints are read and taken into consideration by the appropriate managers. -
So 3rd ticket
So your answer instead of, "Hey, let me try an help." Is, "if you have a problem with us take it up with management"?
Now, I don't understand this...
I asked for help and 1st they closed the ticket with out even sending me an in game message.
Is it just me, or is it too much to ask for them to simply try an help or to explain why they won't?
I know for a fact they could have set up a free lesser incarnation with almost no trouble.