I would like to start by apologize for my poor English,
I been a VIP user for more than a year and purchased on the store goods for hundreds of dollars/euros,
Lately I bought 7 Otto boxes, all went well with the first two then I got 5 at once but instead of getting heroic boxes I received epic boxes.
5 days ago I put a request for costumer support and only got an automated response saying they got my request, still waiting. I just want someone to trade those epic boxes for heroic ones.
Why is it I buy a sully bottle in Khortos island and get mail notification and when I spend hundreds I don’t even get that?
Am not gone quit the game but am gone suspend my VIP status and stop buying in shop.