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  1. #1
    Community Member Singular's Avatar
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    Default The Annoying Epic GH bug

    Running EE GH for CoVs and to help a friend get xp (I'm capped, no xp for me). Get to Cabal and I ask "could you please share this with me just to make sure I have it?"

    Cabal and all the flagging quests never tell you if you are not on them. No red doors, no warning, nothing. So you can just go run them, thinking it's all fine, go back to get your CoVs/reward and see a blue hourglass.

    So she shares it, the dialogue box tells her that I'm on the quest, we go in, we complete, I get back to GH. Nope. No end reward, just that annoying blue hourglass.

    It's been this way for a few updates now - please fix it. I know, I could just always make sure I take the quests - I try to do this each time I'm in GH - but wow, what a waste of time on my maxed character.

    Anyways, this is what the fine DM wrote me without bothering to contact me:

    "The issue you have described has been recorded for review by the In-Game Support team but is not an issue that we can assist with. We recommend that you take a moment to submit a formal bug report at this url: http://ddobugs.turbine.com/ to aid in the research of this issue. Be sure to fully review the information at the top of the bug report form to understand how bug reports are handled. - +Bletchley+"

    Yeah, cheers. Very sorry, but I'm not going to fill out a bug report. I'm not a tester, I'm a paying customer. I hope that the record Bletchley was talking about is also made into a bug report. Since In Game Support is actually paid by Turbine, I think that's a fair expectation on my part.

  2. #2
    2016 DDO Players Council Sam1313's Avatar
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    Unhappy

    I just got the same exact response word for word concerning a ranger of mine that is stuck in a teleport between the harbor and eveningstar. Same game master too.

  3. #3
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    Krelar's Avatar
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    Default

    Maybe your friend accidentally tried to share the heroic version rather than the epic version?

  4. #4
    Community Member Hendrik's Avatar
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    Default

    Quote Originally Posted by Singular View Post

    Yeah, cheers. Very sorry, but I'm not going to fill out a bug report. I'm not a tester, I'm a paying customer. I hope that the record Bletchley was talking about is also made into a bug report. Since In Game Support is actually paid by Turbine, I think that's a fair expectation on my part.

    Fair expectation on my part that if you are not going to report bugs and make the game better for you, those you play with, and by extension everyone else in DDO then you should not complain about bugs.

    Quote Originally Posted by hsinclair
    I heard the devs hate all wizards, bards, clerics, fighters, and fuzzy bunnies and only want us to play halfling barbarian/paladin shuriken specialists!

    It's totally true, I have a reliable source. You better reroll now.
    Adventurer, Bug Reporter, Mournlander.

  5. #5
    Community Member AzB's Avatar
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    Quote Originally Posted by Hendrik View Post
    Fair expectation on my part that if you are not going to report bugs and make the game better for you, those you play with, and by extension everyone else in DDO then you should not complain about bugs.
    I'm not beta testing, and I'm not in development. I pay for the game, the game company is not paying me for my time. The expectation that I report bugs is unfair.

    In reality, I have reported bugs. Many, many bugs. But after seeing few, if any, of them fixed after spending quite a bit of my time on reporting them, it's pretty easy to say "screw it".

  6. #6
    Community Member Draxis's Avatar
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    Quote Originally Posted by Sam1313 View Post
    I just got the same exact response word for word concerning a ranger of mine that is stuck in a teleport between the harbor and eveningstar. Same game master too.
    No need to submit a ticket for this anyway. If you check the announcements, it's a known issue affecting almost everyone on Cannith today. They're working on fixing it.

  7. #7
    Community Member Thrudh's Avatar
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    Quote Originally Posted by AzB View Post
    I'm not beta testing, and I'm not in development. I pay for the game, the game company is not paying me for my time. The expectation that I report bugs is unfair.
    Yet you have an expectation that unreported bugs will somehow get fixed.

    My company spent $1.5 million on some new storage devices. They are not in "beta". We did, however, find a bug. We reported the bug. They fixed the bug. We're happy.

    What we DIDN'T do is sit around and complain about the bug, and wonder why it wasn't magically getting fixed.

    In reality, I have reported bugs. Many, many bugs. But after seeing few, if any, of them fixed after spending quite a bit of my time on reporting them, it's pretty easy to say "screw it".
    Now see, that's a decent reason to not report bugs. Your first thought ("I'm not getting paid for my time to report bugs") is a terrible reason.
    Quote Originally Posted by Teh_Troll View Post
    We are no more d000m'd then we were a week ago.
    Quote Originally Posted by Eth View Post
    When you stop caring about xp/min this game becomes really fun. Trust me.
    Quote Originally Posted by Gary_Gygax
    No single character has all the skills and resources needed to guarantee success in all endeavors; favorable results can usually only be achieved through group effort. No single player character wins, in the sense that he or she defeats all other player characters; the goal of the forces of good can only be attained through cooperation, so that victory is a group achievement rather than an individual one.

  8. #8
    Community Member Seikojin's Avatar
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    Default

    Quote Originally Posted by Singular View Post
    ...snip...
    Anyways, this is what the fine DM wrote me without bothering to contact me:

    "The issue you have described has been recorded for review by the In-Game Support team but is not an issue that we can assist with. We recommend that you take a moment to submit a formal bug report at this url: http://ddobugs.turbine.com/ to aid in the research of this issue. Be sure to fully review the information at the top of the bug report form to understand how bug reports are handled. - +Bletchley+"

    Yeah, cheers. Very sorry, but I'm not going to fill out a bug report. I'm not a tester, I'm a paying customer. I hope that the record Bletchley was talking about is also made into a bug report. Since In Game Support is actually paid by Turbine, I think that's a fair expectation on my part.
    Honestly, this is complaining about who won an election without voting.

    Some bugs have more severity and priority than others. That is why this small issue, that has a real easy workaround, has not been addressed.

    However, without submitting bugs or complaining, nothing would ever get fixed. If your forum post won't get it done faster, then submit a bug or more.

  9. #9

    Default Fun with words

    Today I turned on the TV and the signal was poor. The screen image was not clear and the audio was bad. I thought, hey I pay *insert cable company name here* why did this happen, why is it not fixed immediately this is an outrage.

    Later that day I went to see a movie, I paid for it, the movie wasn't up to my expectations. Certainly if I paid for the movie it should of been up to my expectations and fulfilled my desires I had going into see that movie.

    Next I thought man I'm the king of the koopa's and I put a perfectly good hole in the middle of these platforms, I want Mario to fall into them, I paid (let them continue to exist) many koopa troopa's to build the pit, but Mario jumped over it.

    Next I loaded DDO and the server crashed, I thought I'm paying surely this is not for real, there is no way something unexpected could ever happen to take down the server while I wanted to play.

    Later I looked at my AC and saw I had 185, and I fought the epic lord of blades and he hit me consistently more than the tip told me I should be hit.

    What's the point?

    There is probably less than 1% of the thing we use or pay for everyday that work 100% of the time without flaw. Now consider that tens of thousands maybe hundreds of thousands of people play this game and we really expect that it will work 100% of the time without bugs?

    I believe your expectations are a bit too high as a consumer but that's just me and I've been paying billions of gold coins in materials to defeat Mario once and for all for years.

    Bowerkoopa,

    Mario still lives, it must be a bug

    Keeper of Keenbean's Heart

  10. #10
    Community Member Singular's Avatar
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    Quote Originally Posted by Thrudh View Post
    Yet you have an expectation that unreported bugs will somehow get fixed.

    My company spent $1.5 million on some new storage devices. They are not in "beta". We did, however, find a bug. We reported the bug. They fixed the bug. We're happy.

    What we DIDN'T do is sit around and complain about the bug, and wonder why it wasn't magically getting fixed.



    Now see, that's a decent reason to not report bugs. Your first thought ("I'm not getting paid for my time to report bugs") is a terrible reason.
    No. I submitted a ticket. It was handled by an in-game GM - an employee of DDO. That person is getting paid and now understands the bug I experienced. They quite clearly should submit the bug report - concurrently, they're submitting some other kind of report, as mentioned above.

    Second, yeah, if it's your company you should take action. That's an irrelevant analogy.

  11. #11
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    Quote Originally Posted by Vyrtigo View Post
    Today I turned on the TV and the signal was poor. The screen image was not clear and the audio was bad. I thought, hey I pay *insert cable company name here* why did this happen, why is it not fixed immediately this is an outrage.

    Later that day I went to see a movie, I paid for it, the movie wasn't up to my expectations. Certainly if I paid for the movie it should of been up to my expectations and fulfilled my desires I had going into see that movie.

    Next I thought man I'm the king of the koopa's and I put a perfectly good hole in the middle of these platforms, I want Mario to fall into them, I paid (let them continue to exist) many koopa troopa's to build the pit, but Mario jumped over it.

    Next I loaded DDO and the server crashed, I thought I'm paying surely this is not for real, there is no way something unexpected could ever happen to take down the server while I wanted to play.

    Later I looked at my AC and saw I had 185, and I fought the epic lord of blades and he hit me consistently more than the tip told me I should be hit.

    What's the point?

    There is probably less than 1% of the thing we use or pay for everyday that work 100% of the time without flaw. Now consider that tens of thousands maybe hundreds of thousands of people play this game and we really expect that it will work 100% of the time without bugs?

    I believe your expectations are a bit too high as a consumer but that's just me and I've been paying billions of gold coins in materials to defeat Mario once and for all for years.

    Bowerkoopa,

    Mario still lives, it must be a bug
    Why did you fight mario on a bridge over a lava pit? he was small mario, he couldn't have hurt you if you didn't fight him on a bridge with a freakin axe at the end.

  12. #12
    Community Member HungarianRhapsody's Avatar
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    Quote Originally Posted by Thrudh View Post
    Yet you have an expectation that unreported bugs will somehow get fixed.

    My company spent $1.5 million on some new storage devices. They are not in "beta". We did, however, find a bug. We reported the bug. They fixed the bug. We're happy.

    What we DIDN'T do is sit around and complain about the bug, and wonder why it wasn't magically getting fixed.



    Now see, that's a decent reason to not report bugs. Your first thought ("I'm not getting paid for my time to report bugs") is a terrible reason.
    I'd have a lot more sympathy for that argument if Turbine had a long history of tracking and fixing bugs that are reported. Since they have a long history of ignoring bug reports and acting surprised when they finally do find a bug even when we've reported it MANY times and since they release things from Llama to live with the bugs intact even when we bug report, a lot of us have given up on the bug reporting process since it was perceived as a futile waste of time.

    Now, I know that those bugs don't effect your game play because you've mentioned (frequently) that you don't experience the same bugs that other people do, but I've submitted a LOT of bugs in the past. Most of them were never fixed. I never got a response from any of them (not even "thanks for submitting that bug, we'll look at it when we have time"). Most of the bug reports that I submitted appear to have been lost in the ether. Turbine has said that their bug reporting process has improved, but I'm not likely to submit more bugs after the amount of time that I've wasted on the process in the past.
    No one in the world ever gets what they want
    And that is beautiful
    Everybody dies frustrated and sad
    And that is beautiful

  13. #13
    The Hatchery Rawrargh's Avatar
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    Quote Originally Posted by HungarianRhapsody View Post
    I'd have a lot more sympathy for that argument if Turbine had a long history of tracking and fixing bugs that are reported. Since they have a long history of ignoring bug reports and acting surprised when they finally do find a bug even when we've reported it MANY times and since they release things from Llama to live with the bugs intact even when we bug report, a lot of us have given up on the bug reporting process since it was perceived as a futile waste of time.

    Now, I know that those bugs don't effect your game play because you've mentioned (frequently) that you don't experience the same bugs that other people do, but I've submitted a LOT of bugs in the past. Most of them were never fixed. I never got a response from any of them (not even "thanks for submitting that bug, we'll look at it when we have time"). Most of the bug reports that I submitted appear to have been lost in the ether. Turbine has said that their bug reporting process has improved, but I'm not likely to submit more bugs after the amount of time that I've wasted on the process in the past.
    Strange, I always get thanked when I report bugs...

    "Greetings Imash,

    Thank you for contacting Turbine with your report. We value our player's input and appreciate your taking the time to provide Turbine with your valuable feedback.

    We're sorry that you are experiencing this difficulty, but we appreciate your contacting us to make us aware of this and the issue you have reported is under investigation.

    The report you have submitted here was done via the "Report a Bug" form, which will not necessarily result in a timely response or resolution to your issue. On the "Report a Bug" page, this information is reiterated for your convenience. While we may investigate reports submitted via the 'Report a Bug' form, QA cannot resolve individual or character issues in game or on the forums.


    Best wishes,

    Dungeons and Dragons Online
    Quality Assurance Team

    Turbine, powered by our fans.

    You may always search our FAQ or request support at support.turbine.com"
    -The mash on Argo
    In Soviet Russia Shroud trust in YOU!

  14. #14
    Community Member Thud's Avatar
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    Quote Originally Posted by Rawrargh View Post
    Strange, I always get thanked when I report bugs...

    "Greetings Imash,

    Thank you for contacting Turbine with your report. We value our player's input and appreciate your taking the time to provide Turbine with your valuable feedback.

    We're sorry that you are experiencing this difficulty, but we appreciate your contacting us to make us aware of this and the issue you have reported is under investigation.

    The report you have submitted here was done via the "Report a Bug" form, which will not necessarily result in a timely response or resolution to your issue. On the "Report a Bug" page, this information is reiterated for your convenience. While we may investigate reports submitted via the 'Report a Bug' form, QA cannot resolve individual or character issues in game or on the forums.


    Best wishes,

    Dungeons and Dragons Online
    Quality Assurance Team

    Turbine, powered by our fans.

    You may always search our FAQ or request support at support.turbine.com"
    This is the same message I get when submitting a bug report. DDO is always thankful for their bug reports, but they are more thankful if you find a way to work around the bug, instead of finding a useful purpose for it
    Groz, Almostthere, Medicant and Harvezzt. Argo RULES!

  15. #15
    Community Member HungarianRhapsody's Avatar
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    Quote Originally Posted by Rawrargh View Post
    Strange, I always get thanked when I report bugs...
    It has been a while since I've submitted a bug. Several years of having bugs ignored took its toll on me.
    No one in the world ever gets what they want
    And that is beautiful
    Everybody dies frustrated and sad
    And that is beautiful

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