Just called CS and was told they were unaware there was a problem until just a little while ago. Apparently, they reset the servers and went home last night.
It's pretty clear that no one checks the forums, had no idea there has been a problem for the last 15 hours or so, and they are probably just getting the coffee machine up and running first before tackling whatever fun hell getting the server back online will be.
In the future we need to make sure to use the correct communication channels. The forum is largely ignored except when it is advantageous to the devs. (And who could blame them, the level of negativity and venom is incredibly high here)
I think a proper and reasonable solution to this is to find out where Cordovan lives and next time this happens a bunch of us go sing Christmas carols under his window until the problem is acknowledged and maybe even resolved.