Link to DDOCast 309 on Youtube: http://www.youtube.com/watch?v=RxGBNAciMwM
In DDOCast 309, which was a 2+ hour discussion with Producer Glin, Tolero, and Cordovan about where DDO was headed, (more specifically to talk about TR'ing and the changes it was going through) it was mentioned very briefly that the devs noticed the sit-in protests players were staging in the marketplace, but it was mentioned in such a backhanded manner, that I found it both emotionally detached and unprofessionally executed.
These players are so passionate about a game they play that they used their free time to sit around in a static zone and do nothing but protest the changes you had made to the Reincarnation system on the Lammania server, and you had the gall to wave them away in a comment that shows how out of touch you are with the community-at-large. I must paraphrase here, but you said in essence that you would never have known it was occurring but someone happened to stumble across it and bring it to your attention. How unimportant these 'players' seemed in that very moment.
You addressed the TR changes, and most of us are grateful for that, But in two hours you failed to mention the elephant in the room even once: itemization. If you pay attention to the forums, you do not make that very clear, because the discussion of the month was TR and the new direction you have taken with items.
Your entire community relations team (if there is more than one person, that is – we do not have a clear picture of that) has failed to connect with the playerbase on this very issue. Most of us feel punished for purchasing the Shadowfell Conspiracy expansion, not only because the adventures are exclusive and riddled with pay-to-win, but because the previous expansion's itemization was snatched out of our very hands. In essence, you got a new Dungeon Master who turned the world upon its ear.
I listened to the whole podcast. Every second. You did nothing to alleviate the concerns of the people who were baited into your product and who have made substantial financial contributions, only to have things switched out from under them. You dealt with a crisis in the half-hearted manner of a Dungeon Master forced to admit that perhaps he was wrong. This feeling was exacerbated by the fact that one of the producers wouldn't even show his face on video, like a man trying to hide from news cameras by draping the jacket over his head. It was stark, endless, and it felt forced.
It is this reviewers humble opinion that as a community relations team, you have failed to execute your intended purpose in any meaningful manner. You are destroying your brand's reputation, and in the end, it seems like you just don't care.
I hope I'm wrong.