I've run into two issues in the past 10 days, with either a bugged quest where the end event did not complete or a bugged NPC turn-in that did not response. Over an hour of wasted game play multiplied by 4 VIP players.
Both times the GM responded promptly but with a reply that can be paraphrased as "sorry cannot help go figure it out yourself and by the why can you report the bug".
Why am I paying a VIP subscription for such excellent service?
I've played MMO for over 10 years and quite honestly the GM support in this game has now deteriorated to a point of being worthless.
I'm interested to know whether I have just been unlucky or is this issue widespread?