and drop the "best" stuff, focus on "viable" instead, a newbie needs a viable build not a EE ready build. this is the realm that is heavily saturated in flavour builds where the newbies come to learn about the fun of DDO not the challenging EE end game for when they have been there and done that.
what does it matter that one guy is on a S&B tank in a heroic normal quest when he could be playing something better? chances are he's next to a CON dumped elven ranger called leggofmyleglass, a cleric that doesn't know he has AoE CC spells and a rogue that is scared to wade into the fight. that is the game we are talking about, not the TR train back to epics where full DPS and a few pots between fights trivialises heroic elite, but heroic normal and hard actually killing players who don't know what's coming next. in that game a tank really can be fun to play, and handy to have on your side too.