After a great deal of thought and reading a variety of threads and proposals I have become convinced that for the long term future of DDO this game should just have one reincarnation. Reincarnation should just be at level 28 cap(when the cap goes up to level 30 at level 30) and after reincarnation a player would receive a heroic reincarnation past life and an epic reincarnation past life. Turbine with these alternate track proposals of heroic level 20 and epic level 28 reincarnation is dividing the player base which is not a good prospect for the future of DDO. We do not have enough resources and player base to be able to afford these types of artificial divisions. Obviously going to just one reincarnation would lead to some people quitting DDO, but in the long term it would be better for DDO I would argue.
The new content over the last year and in the future is projected to be at level 28+; thus, Turbine continuing to offer a reincarnation at level 20 is counterproductive to future profits and the future game. When the level cap was 20 we did not get the option to true reincarnate at level 16 so why now that the level cap is 28 is there an option to reincarnate at 20? Turbine is its own worst enemy by creating these artificial tracks of reincarnation. We need the player base to continue to play and grow together wherever possible. It does not make thematic sense for that matter either to true reincarnate at level 20.
What I would like to see is an improvement in the quality of the level 20-28 content to make it more appealing to those that have stated they prefer the level 20 and under content. I would also like to see that epic reincarnation rewards are at least as appealing as heroic reincarnation rewards if not more appealing. The reality is we need the player base to play all 28 levels not just 20 levels.