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  1. #1
    Community Member rest's Avatar
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    May 2006
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    Default The Phone Support person I just dealt with was not very friendly.

    Previously, I've had nothing but good experiences with the folks at the other end of the phone at 855-WB-GAMES. Today was the exception. The woman at the other end made it seem as if I were impinging on her personal time with my question, and she was rather condescending about it. She told me to "submit a ticket" and then bid me a good day and hung up. Thanks for not answering my question. I guess it's good to see that the in-game GM method of "sumbit a XXX" has rubbed off on the phone support people.

    Maybe it's because you're experiencing "higher than normal call volume" but don't take it out on me that you're having a bad day.

  2. #2
    Community Member
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    Quote Originally Posted by rest View Post
    Previously, I've had nothing but good experiences with the folks at the other end of the phone at 855-WB-GAMES. Today was the exception. The woman at the other end made it seem as if I were impinging on her personal time with my question, and she was rather condescending about it. She told me to "submit a ticket" and then bid me a good day and hung up. Thanks for not answering my question. I guess it's good to see that the in-game GM method of "sumbit a XXX" has rubbed off on the phone support people.

    Maybe it's because you're experiencing "higher than normal call volume" but don't take it out on me that you're having a bad day.
    That sucks. But seeing my quote in your sig made my day, so thanks for that! :-)

  3. #3
    Community Member redspecter23's Avatar
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    Jul 2007
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    Default

    Quote Originally Posted by rest View Post
    Previously, I've had nothing but good experiences with the folks at the other end of the phone at 855-WB-GAMES. Today was the exception. The woman at the other end made it seem as if I were impinging on her personal time with my question, and she was rather condescending about it. She told me to "submit a ticket" and then bid me a good day and hung up. Thanks for not answering my question. I guess it's good to see that the in-game GM method of "sumbit a XXX" has rubbed off on the phone support people.

    Maybe it's because you're experiencing "higher than normal call volume" but don't take it out on me that you're having a bad day.
    Popcorn level declared too low in this thread. No names? What was the question? Did you bait her successfully into screaming at you? No recording of the conversation posted on the net?

    2/10
    Kaarloe - Degenerate Matter - Argonnessen

  4. #4
    Community Member darksol23's Avatar
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    Oct 2006
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    Indiana
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    708

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    Quote Originally Posted by rest View Post
    Previously, I've had nothing but good experiences with the folks at the other end of the phone at 855-WB-GAMES. Today was the exception. The woman at the other end made it seem as if I were impinging on her personal time with my question, and she was rather condescending about it. She told me to "submit a ticket" and then bid me a good day and hung up. Thanks for not answering my question. I guess it's good to see that the in-game GM method of "sumbit a XXX" has rubbed off on the phone support people.

    Maybe it's because you're experiencing "higher than normal call volume" but don't take it out on me that you're having a bad day.
    Bad customer services is what happens when your "higher than normal call volume" get duplicated over a weekend ;-)

    Maybe she's multitasking and doing in-game GM'ing and Phone Support at the same time... It'd be far easier to use the same response to both rather then having to think.
    Officer of the Platinum Knights of Cannith, Founder of the guild GHOSTBANE of Cannith
    Main - Death - Completionist and then some...
    Other Characters - Holy, Leap, War, Optimusprime, Intimitank, Lanfear, Can, Afkbiobrb, Garagesale, Leverpuller and many more

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